Customer Service Representative
Resume:
CM
CHARITY Z MAIZA
************@*****.*** 972-***-**** Spring, TX 77380
Motivated and proactive, able to adjust and adapt to new and changing circumstances by employing initiative and resourcefulness in handling assignments
Skills in computer application package for database management in word and excel.
Good communicator in 5 Nigerian Languages including Hausa, Yoruba, Ibo, Afemai, Ikwerre in addition to English Language.
Assurant Solutions Addison, TX
Customer Service Specialist
05/2019 - 01/2020
Consistently met service team sales targets and call handling quotas consistently.
Resolved average of 55 inquiries per day to consistently meet performance benchmarks, including speed, accuracy and volume.
Provided outstanding customer service to new and long-standing customers by aĴending closely to concerns and developing solutions. Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Documented conversations with customers to track requests, problems and solutions.
E A Renfroe and Company Irving, TX
Claim Adjuster
05/2017 - 05/2019
Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
Analyzed first reports of loss and underlying file material to determine if claim was suspect.
Conducted interviews, gathered detailed information and completed field investigations.
Developed connections with local fraud bureaus, district aĴorneys' offices and professional associations.
AĴended 3 anti-fraud training courses, conferences, client SIU training and industry seminars.
Managed caseload of 19 clients each day.
Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Recommended seĴlement offers and negotiated payment arrangements. Conducted claim and estimate re-inspections.
Reviewed collection files to determine next steps in collection process. Kept up-to-date on changes in regulations for deductibles and collections. Interviewed claimants, medical specialists and employers to determine pertinent claim information.
Managed and maintained all filed hazard and special hazard claim Summary
Skills
Experience
documentation.
E A Renfroe and Company Irving, TX
Customer Service Representative
05/2017 - 05/2019
Filed Property and auto claims on behalf of State Farm customers involved in the hurrican catastrophe in various states in the United States in 2017. Interviewed customers regarding catastrophe issues and reported feedback to management team.
Answered 60+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Faneuil\NTTA Plano, TX
Customer Service Representative
12/2015 - 12/2016
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize their toll tag usage.
Upheld privacy and security requirements established by NTTA regulatory agencies.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor, etc.
Exxon Mobil\ 711 Store Dallas, TX
Sales Associate
06/2006 - 09/2008
Prepared cash deposits up to $7,000 with zero discrepancies. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Surpassed daily sales goals 50% by cross-selling gas and promoting additional products.
Helped average of 20 customers per day by responding to inquiries and locating products.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Adjusters School Irving, TX
Diploma in All-Line Adjusters
02/2017
CCI Training Institute Dallas, TX
Diploma in Medical Billing And Coding
07/2010
Education and Training
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