Service Representative Customer
Resume:
Keayana Spivey
Diplomatic Builder Service Representative
Columbia, SC 29201
******.*******@*****.***
I am a team lead for my current employer which consists of assisting new home builders with servicing and acquiring cabinets for their home buyers. I provide my team with guidance and assistance with any issues that may arise on their day to day tasks. I was formerly a Rental Car Agent for the Rock Hill Nissan car dealership location, who remains very diverse in my skill set. I worked two separate positions for my former employer, each consisted of ensuring customer satisfaction and comfortability with the services and products that they were purchasing. My prior services in the United States Army also reflects how determined, responsible, and hard-working I am. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Builder Service Representative
Timberlake Cabinetry - Remote
March 2021 to Present
Rental Car Agent
Rock Hill Nissan - Rock Hill, SC
September 2020 to March 2021
1. Responsible for receiving customer information to properly complete a rental agreement. 2. Reviewing the terms of renting a car with customers and explaining their obligations when renting. 3. Processing payment for the cost of the rental, as well as the deposit into the appropriate accounts. 4. Ensuring the happiness and safety of the customer in the rental vehicle. 5. Following up with customers or insurance companies for further payment on long term rentals. Delivery Specialist/ Receptionist
Rock Hill Nissan - Rock Hill, SC
March 2020 to March 2021
• Greet customers upon entering dealership
• Assisting salesman with completion of car sale and delivery
• Presenting car features to customer
• Ensuring that customers were happy with the purchase of their new vehicle, and understood everything that their car was enabled with.
Army Reserves
U.S. Army - Fort Jackson, SC
May 2019 to September 2019
I was a private in the United States Army, whose duties were to successfully complete tasks that were required of me, as well as present myself as a symbol of the United States of America. Barista
Sodexo/University - Rock Hill, SC
August 2018 to May 2019
I was a barista whose job was to manage store conditions, assist customers, prepare pastries and beverages, as well as utilizing the register to complete orders. Education
2 years of Bachelors Degree completed in Biology
Winthrop University - Rock Hill, SC
August 2017 to May 2019
Skills
• Sales Experience
• Cash Handling
• Customer Service (2 years)
• Phone Etiquette (1 year)
• Organizational Skills (4 years)
• Cashiering
• Time Management
• Microsoft Word
Military Service
Branch: United States Army
Rank: Private
Assessments
Written communication — Proficient
September 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient
Medical receptionist skills — Expert
February 2020
Managing physician schedules and maintaining accurate patient records Full results: Expert
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Highly Proficient
August 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate