Customer Service Line Operator
Resume:
Rosanna Mastronardi-
Miranda
RM
*** ******* ****, ********, **, 11741
******************@*****.***
Enthusiastic sales representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Versatile credentials with an abundance of experience in working with a variety of clientele.
Work
Experience
Sales Representative
08/2020 to Present
Roma Marble and Granite
950 Johnson Ave, Ronkonkoma, NY, 11741
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Developed and delivered engaging sales presentations to convey product benefits.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Expanded customer base and boosted profit within product line. Met frequently with technical, product management and service personnel to stay current on company offerings and business policies. Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. Increased sales by offering consultation on products and services and applying customer service and upselling techniques. Cosmetologist
01/2014 to Present
Self Employed
Maintained client treatment records and designed long-term care programs for return customers.
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Created marketing advertisements to increase awareness of services and boost sales.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Maintained personal relationships with clientele, receiving phone calls, entering appointments and collecting payments for services rendered. Hairdresser
06/2014 to 01/2016
Cactus Salon
Assessed customer hair texture, treatment history and desired outcome to determine services required.
Suggested treatments and styles to suit customer appearance and fashion choices.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Completed wet styling, thermal styling, permanent waving and hair relaxing services.
Trimmed, cut and shaped hair and hairpieces based on customer preference.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Initiated and engaged clients in conversations as part of personalized service.
Paraprofessional Educator
07/2012 to 06/2020
Eastern Suffolk BOCES
Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Created lesson materials, visuals and digital presentations to supplement lesson plans.
Provided support to help students with special needs learn and grow. Monitored student classroom and outdoors activities to promote student safety.
Assisted teachers with classroom management and document coordination to maintain positive learning environment. Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes. Skills Customer Service
Excellent Administrative Abilities
Microsoft Office Programs
High Volume Scheduling
Multi-line Operator
Telephone Etiquette
Great Communication Skills
Education Connetquot High School
High school or equivalent
09/2007 to 06/2011
Iona College
Bachelor's
09/2011 to 05/2013
Paul Mitchell Academy
Other
Cosmetology
06/2014
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