PC Technician
Resume:
Edward Frank Esparza
*** * ** ****** **. Covina, Ca. 91723
adq738@r.postjobfree.com
I would like to utilize my previous Information Technology experience in combination with my academic preparedness within the Information Technology field. My desired goal is to be able to grow into my newfound profession and eventually become a Network Administrator.
Authorized to work in the US for any employer.
Work Experience
PC Refresh Technician
Walt Disney Studios
Mar 2022 – Present
Collect Ewaste and decommission PCs
Deploy peripherals for return to work employees
Image and deploy PCs and laptops
Refresh and replace older laptops
PC Technician
Wells Fargo Bank
Dec 2021 – Mar 2022
Build and deploy workstations and laptops
Image using SCCM
Prepare workstations for employees to return to work
Image and install Office 365 and Lotus Notes
PC Build Technician
Southern California Edison
June 2021 – Dec 2021
Build and deploy workstations and laptops
Image using SCCM
Configure and convert from Windows7 to Windows 10
Image and install Office 365 and Lotus Notes
Desktop Support – Los Angeles, Ca.
Metropolitan Water Dept.
April 2021 – June 2021
Build and deploy workstations, laptops.
Add software per unit designations.
Perform other tasks per Lead Tech may direct.
Windows 10 Deployment Technician
City of Hope Hospital – Duarte, Ca.
Aug 2020 – Dec 2020
Build and deploy PC workstations, laptops.
Image using SCCM.
Add software per units’ designations.
Complete database for e-waste per IT Lead.
Image and install Office 365 and Lotus Notes
Help Desk Technician
LGC LABS – Monrovia, CA.
May 2020-July 2020
Build and deploy PC workstations, Build, and deploy laptops.
Training for server deployment. As well as network aspects of a new building still under construction.
Desktop Support Technician
Western Asset Management – Pasadena, Ca.
Mar 2020 – April 2020
Build and deploy laptops and desktops on WAM premises.
Performed shipping and receiving for work at home clients.
Also did software upgrades for work at home clients.
Desktop Support Technician
UCLA Medical – Los Angeles, Ca.
January 2020 to March 2020
Build and deploy Windows 10 to desktops and laptops on UCLA premises.
Update software, apps, and drivers for all new equipment.
Image using SCCM.
Image and install Office 365 and Lotus Notes
Workstation PC Technician
Kaiser Permanente - Los Angeles, CA
September 2019 to December 2019
Build and deploy Windows 10 to desktops and laptops on Kaiser Premises. Migrate data backup and restore to new equipment and deploy new equipment.
Update software, apps, and drivers for all new equipment.
Image and install Office 365 and Lotus Notes
Imaged using SCCM.
Windows 10 Deployment Technician
CBS Studio Center - Studio City, CA
August 2019 to September 2019
Imaging Windows 10 to new pc and laptops. Migrate data backup and restore to new equipment and deploy new equipment.
Image and install Office 365 and Lotus Notes
Imaged using SCCM
Refresh Technician
Capital Group - Los Angeles, CA
May 2019 to July 2019
•Image Windows 10 to current and newer laptops.
•Deploy laptops as directed.
•Update firmware for Lenovo docking stations.
•Perform other duties per IT Manager.
•Hands-on repair on desktops and laptops
•Diagnose and troubleshoot Hardware issues on Desktops and laptops.
•Utilize a variety of software packages in the performance of assigned duties to include, but not limited to: Word-processing, Database Management, Microsoft Outlook E-mail, MS Office
•Configured printers and mapped drives. Pushed Windows 10 OS on PCs with Windows 7 and Maintain backups of Windows Server machines.
•Configuring and installing Microsoft outlook
•Built the office network from assisting in planning, to running cables and installing internet outlet sockets.
Lead for hardware refreshes as well as deployment
Invia Robotics Commerce.Ca
July 2018 - Dec 2018
Robot Deployment Tech
•Perform system upgrades on robot software.
•Performs routine maintenance on robots.
•First responder to robot problems.
•Support PC deployment and end user move/add/change (MAC)processes including new PC setups,
•workstation configurations, PC reimaging
•Lead for hardware refreshes as well as deployment of Win7 & MS Office 2010.
•Responsible for configuration & deployment of desktops, laptops and peripherals.
Desktop Support Technician
Cedars- Sinai Hospital - Los Angeles, CA
January 2018 to June 2018
•Image new PC's and Laptops. To Windows 10.
•Troubleshoot Peripherals: Desktop, Workstation, Laptop and accessories including: monitors, keyboards, mice and smart card readers
•Image from Windows 7 to Windows 10.4
•Deploy new computers for new users.
•First responder to service calls
•Installation of software and hardware using SCCM
•Imaged and installed Office 365 and Lotus Notes
Desktop Technician
Blackbox
October 2017 to January 2018
•Trained in deploying telephones.
•Performed imaging on PCs for Bank of America
•Installation of software and hardware.
•Performed data migration for Bank of America PCs. Installed Windows 10. M
•Experienced in Microsoft Office Suite applications
Help Desk Level 1
Regal Medical Group
September 2016 to July 2017
•Used Track-it ticketing system.
•Responded to service calls.
•Performed deployments and de-installs.
•Imaged Dell desktops and laptops used Acronis and Ghost imaging software.
•Installed software and hardware.
•Worked in receiving dept. Checked in packages, added hardware to inventory.
•Trained with Lan Sweeper to unlock accounts.
Xerox Technician
ZenTech
January 2016 to June 2016
Monitor connected devices, maintain, and repair printers, copiers of Xerox and HP products.
Desktop Support
Collabra Inc
October 2015 to November 2015
•Trained in ticket response to user issues.
•Deployed desktop and laptops, imaged equipment, worked in warehouse.
•Refresh Technician
Vons Supermarket
July 2015 to August 2015
•Working in Vons Supermarket in Greater Los Angeles area. Replacing Point of sale devices throughout stores.
Help desk Technician
REMX Staffing
June 2015 to July 2015
•Worked in company with over 100 clients.
•Refreshed and built desktops and laptops. Remotes into client machines to troubleshoot or make updates to software and firmware. Performed other duties per
IT Coordinator
Lead Technician
Insight Global - Los Angeles, CA
July 2014 to October 2014
•Lead as many as 4 technicians. Refreshed Teller and Platform workstations, validators, micros,
•And QST devices. Also refreshed servers and UPS in various Bank of America locations in greater Los
•Angeles Area.
•Assist a non-technical user community providing informal training on the new device or software as needed.
•Perform installs, moves, ads, or changes to the equipment and end user devices for the organization.
•Exchanged servers and power supplies in network rooms.
Copier Technician
Document Systems
October 2013 to January 2014
•Repaired Canon and Ricoh copiers and other office equipment.
•Applied customer service skills when dealing with difficult customers.
Voice Engineer
Irvine Technologies - Los Angeles, CA
June 2013 to July 2013
(2-month contract job)
•My core responsibilities were to ensure all seven floors within the center were accurately wired to the patient rooms and labeled.
•Work in wiring closets, signal test voice lines, data lines.
•Document changes for department spreadsheet.
Refresh Technician
SA IT Services- Bank of America - Pasadena, CA
January 2013 to April 2013
(4-month contract job)
•Perform installs, moves, ads, or changes to the equipment and end user devices for the organization.
•Install, test, and demonstrate software packages to or for end users.
•Worked with many Bank of America personnel.
•Installed software and hardware.
•Core responsibilities were to replace older Windows XP computers with Windows 7.
•Assemble, image, and deploy new computer workstations for B of A employees.
Copier Technician
Mercury Document Imaging - Van Nuys, CA
October 2012 to December 2012
•Repaired Xerox, Sharp, Minolta copiers and printers.
•Worked with the General public.
NTT Data - Facey Medical Center - Mission Hills, CA
July 2012 to September 2012
Mission Hills, Ca July -September 2012 (2-month contract job)
•Install/Add/Move/Change equipment and/or software as assigned.
•Temporary Position- Installation and imaging and deployment of computers, desktops, and telephones into a brand-new medical center.
•Applied cable management.
Master Technician
IKON OFFICE SOLUITIONS - Los Angeles, CA
2004 to May 2010
•Traveled much larger area. Performed repair and maintenance in Kinko's facilities.
•Worked with the public in their own offices. Troubleshoot problems to board level.
•Trained new employees in basic copier repair and company policies.
•Conducted regularly scheduled maintenance on all Canon copiers.
•Repaired Canon Fax, and other assorted printers.
•Assisted co-workers with escalated service calls with troubleshooting and complex repairs.
•Supervised other technicians in installation of network connected copiers and repair.
•Transferred to Los Angeles County May 2004
Education
1985
Associates Degree in Electronic Engineering
Heald College – San Francisco, Ca
2012
Associates Degree in Computer Networking
ITT Technical Institute - Sylmar, CA
2014
Bachelor of Science degree in Information Security and Cyber Security
ITT Technical Institute - Sylmar, CA
Skills
•Pc Support
•Help Desk
•Hardware
•Desktop Support
•Deployment
•Help Desk Support
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