Center Associate Customer Service
Resume:
INGA BENNETT
**** ************ **, *********, ******* 30294 · 678-***-****
adq6rs@r.postjobfree.com
Seasoned Customer Service Representative with over 30 years of experience.
EXPERIENCE
Customer Service Representative II (HYBRID), BECTON DICKINSON
Covington, Georgia
October 19,2021- present
Taking calls related to Bioscience products and triage for all BD divisions.
Management of order entry and updates with 100% accuracy.
Customer Service Representative (remote), Webhelp, LLC / Ikea
Miami, Florida
June 28, 2021 – October 12,2021
Handled calls related to IKEA products and services
Maintained Quality scores of 95% or better
Processed shipment request and rescheduled deliveries
Recruiting Center Associate (remote)
Shiftsmart, Dallas, TX
June 03, 2020 – present
Provide feedback to candidates on applicant screening, testing, and assessments
Exemplar Quality Assurance ratings
Screen 100-150 applicants daily for various job opportunities
Customer Service Associate (Remote)
VXI Global Solutions – Dallas, TX
March 2020 to November 2020
Top performer for 5 consecutive months maximizing all Key Performance Indicators
Handled 90+ calls per hour with a 3.5 sec average handle time.
Trained new employees in customer service script recitation and conflict resolution
Customer Service Analyst
PAYA Merchant Services - Atlanta, GA
June 2019 to December 2019
Successful root cause analysis of the client's hardware, software or system issues for a variety of merchants.
Elite point of contact for internal and external requests to add and delete account services and fee assessments.
Underwriting Service Assistant
State Farm Insurance Company - Atlanta, GA
November 2013 to June 2019
Performed accurate premium breakdowns and rate calculations.
Handled 30 to 40 telephone inquiries daily from agents, staff, and policyholders.
Served as Change Ambassador for various departmental process changes and strategic initiatives.
Underwriting Subject Matter Expert
Consumer Services Analyst
Donnelly Communications - Atlanta, GA
October 2012 to December 2013
Handled 50-60+ calls daily with the highest degree of courtesy and professionalism.
Handled 20-3O+ chats and emails daily with 100% accuracy via web based programs
2nd level and escalated supervisor support to customers and clients
Served as Interim Team Supervisor
Office Manager
Levy Restaurants - Atlanta, GA
August 2005 to September 2012
Administrative Support to Senior Director of Concessions
Reconciled concession sales and funding for non-profit organizations with 100% accuracy
Recruited and Scheduled Concessions personnel to work events at all Levy- Atlanta venues.
Management support to 120 Concession employees.
EDUCATION
DECEMBER 1997,
BACHELORS OF SCIENCE IN BUSINESS ADMINISTRATION, SHORTER COLLEGE
SKILLS
•Microsoft Office
•Data Entry
•Management
•SQL
•Customer Service
•Call Center
•Help Desk
ACTIVITIES
Wedding Planner and Consultant
Church Tutoring Program- English and Social Studies
Church Grief Counseling Program - Secretary
Supervisory Reference List
Name /Title
Address
Phone Number
Company
Relationship
Cheryl Wise
4196 English Valley Drive, Ellenwood Ga 30294
adq6rs@r.postjobfree.com
Wise Solutions
Former Manager
Mohammed Kamara,
Distribution Manager
4196 Sublime Trail
College Park, Georgia 30349
adq6rs@r.postjobfree.com
Levy Restaurants
Former Manager
Jody Mcintyre, Team Lead
6045 Castlemain Drive SE
Marietta, Georgia 30126
adq6rs@r.postjobfree.com
First Data Corporation
Former Team Lead
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