Customer Service Delivery

Angel Martinez

Tustin, CA ***** 323-***-**** *********@*****.***

Objective

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Education

East Beverly high school, Los Angeles. CA 11/2011 – 12/2011

Hs Diploma

Careerist academy, Online bootcamp 4/2021 – 6/2021

Manual QA Certificate

Professional Experience

Aaero Sweet, Anaheim, CA 03/2021 – Current

Phone rep

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Educated customers on company systems, form completion and access to services.

Floor & Decor, San Gabriel, CA 09/2019 – 03/2021

Department Supervisor

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Trained team members in successful strategies to meet operational and sales targets.

Built relationships with current customers to maintain goodwill and gain additional business.

Handled cash register, returns and refunds.

Submitted reports to senior management to aid in business decision-making and planning.

Other Information

Technical Skills & Tools: Microsoft office products

Languages: English/Spanish

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