Service Representative Customer

865-***-****

****************@*****.***

c

w

Q

**** ***** ****, ********,

VA 241w2

SKILLS

Calm and Proffesional Under Pressue

Creative Problem Solving

Courteous with Strong Service Mindset

Efficient and Detail-Oriented

Upbeat and Positive Personality

Proactive Self Starter

Excellent Attention To Detail

Patient and Empathic

Time Oriented and Cooperative

EDUCATION

ROCKBRIDGE COUNTY HIGH

SCHOOL

143 GREENHOUSE ROAD,

LEXINGTON. VA 24450

1999-2003

e High School Diploma

PROFILE

Customer Service Representative bringing top-notch skills in oral and written

communication, active listening and analytical problem-solving skills. Enhances

customer experiences by employing service-oriented behaviors, understanding

customer desires and providing customized solutions to build loyalty.

EXPERIENCE

ARISE

. 2016-Current

Remote Customer Service Representative

Maintained customer satisfaction with forward-thinking strategies

focused on addressing customer needs and resolving concerns

Answered customer telephone calls promptly to avoid on-hold

wait times

Assisted customers with setting appointments, special order

requests, and arranging merchandise pick-up.

Delivered exceptional customer service to every customer by

leveraging extensive knowledge of products and services and

creating welcoming, positive experiences.

© Met customer call guidelines for service levels, handle time and

productivity

Exhibited high energy with professionalism when dealing with

clients and staff

Responded proactively to rapid change

FAMILY DOLLAR 2010-2016

Customer Service Representative

e Operated cash register for cash, check, qnd credit card transaction with

excellent accuracy levels

e Helped customers complete purchases and locate items

Restocked and organized merchandise in front lanes

e Mentored new team members on POS system operations, customer service

strategies and sales goals

Contact this candidate