Service Representative Customer

*

Teresa Baron

** ******* ******

Lehighton, PA 18235 570-***-**** ********@*******.***

OBJECTIVE

To seek full-time employment utilizing my customer service and organizational skills to contribute to the successfulness of the company.

EDUCATION — EXPERIENCE

Harrison High School

Harrison, New Jersey

Graduated June 1989

Drake’s Business School

Jersey City, New Jersey

September 1990 to

September 1991

March 2021 – November 2021

Customer Service Consultant at The Meadowcroft

Agency

Customer service, Answer phones and greet customers in a professional and pleasant manner, Process account Billings and billing inquires, Provide documents for proof of insurance and Open and distribute mail.

May 2020 – March 2021

Client Service Representative at Lehigh Valley Animal Hospital, Bath

Take incoming telephone calls on multi-line phone system and handle them with professionalism and politeness. Schedule appointments in compliance with policies. Take messages for the hospital staff as needed. Bill out clients with accuracy. Other duties as assigned.

August 2015 – April 2020

Client Service Representative at Creature Comforts Veterinary Service, Saylorsburg

Receive incoming telephone calls on multiple lines for a 24/7 emergency veterinary hospital. Schedule appointments in compliance with hospital protocol. Take messages for the appropriate department/staff member and distribute accordingly. Accurately bill out clients for services and products. Responsible for a daily cash bag during the shift. Reconcile cash bag at the conclusion of shift.

July 2013 – August 2015

Receptionist at Double M Productions, Stroudsburg

Received incoming phone calls and handled according to company policy. Also assisted with Accounts Payable and Accounts Receivable.

2

February 2008 – June 2013

Customer Service Representative with Technical Support Department at Innovative Control Systems

Received incoming phone calls and entered them into a ticketing system to be assigned to Tier 1 to 3 Technical Support.

REFERENCES

Available upon request.

Contact this candidate