Venai Prieto

Sales Experience and Customer Service Experience; Looking to Relocate

**** ******** ******

Perris, CA 92571

951-***-****

adq6na@r.postjobfree.com

EXPERIENCE

Vans, Moreno Valley — Seasonal Sales Associate

NOVEMBER 2021 - JANUARY 2022

●Deliver a high level of customer service in a retail environment and work in a fast-paced environment

●Display experience

●Collaborate with the store team to achieve store objectives and sales results.

●Have an Energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty

●Provide solutions and product recommendations based on product knowledge to customers

●Ensures the store is consistently recovered and customer ready every day meeting brand standards on the sales floor and in the back stockroom area

●Able to adapt to needs of store while maintaining positive attitude

●Protects company assets by adhering to company policy

Starcrest Products of California, Perris — Remote Customer Service Rep

MARCH 2021 – JULY 2021

●Take customer calls and assist them in placing orders from multiple retail providers by navigating several internal systems.

●Call clients and customers to correct errors found in their self-service orders, or inform them about the company’s products, services and policies.

● De-escalate situations involving dissatisfied customers, offering patient assistance and support.

●Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.

●Collaborate with other team to improve customer service

●Maintain a professional and productive remote work-station.

Perris Elementary School District, Perris— Substitute Paraeducator

FEBRUARY 2020 – MARCH 2020

●Get materials and equipment ready to help teachers prepare for class

●Supervise students during transitions, lunch, or recess

●Help teachers keep records for grading and attendance

●Serve as a guide in instructing students on proper classroom behavior

●Assist students who need additional help learning a specific concept

●Communicate with IEP team on consistent basis

Del Financial Inc., Riverside— Processing Assistant

JUNE 2018 - DECEMBER 2019

●Review loan application and disclosures for completeness and enter dates for tracking purposes (TRID).

●Input mortgage loan application data into Encompass under the supervision of the Loan Officer.

●Communicate with third-party companies to support the loan process.

●Verify property characteristics such as property taxes, HOA dues, USPS address, year built.

●Complete Verbal Verification of Employment.

●Respond to calls and emails in a timely manner.

SKILLS

*Excellent time management

*Effective communication skills

*Positive Attitude

*Problem solver

*Strong attention to detail and accuracy

*Professional Attitude

*Reliable

* Sales Ability

*Conflict Resolution

*Organization skills

*Computer skills

EDUCATION

Moreno Valley College

-Associate in Communication Sciences and Disorders 2020

TECHNICAL SKILLS

Encompass

The Work Number

Google Marketing

Google Drive

Microsoft Office Suite

Skype for Business

Zoom

DocuSign

Outlook Suite

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