Customer Service Processing Assistant
Resume:
Venai Prieto
Sales Experience and Customer Service Experience; Looking to Relocate
Perris, CA 92571
**********@*****.***
EXPERIENCE
Vans, Moreno Valley — Seasonal Sales Associate
NOVEMBER 2021 - JANUARY 2022
●Deliver a high level of customer service in a retail environment and work in a fast-paced environment
●Display experience
●Collaborate with the store team to achieve store objectives and sales results.
●Have an Energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty
●Provide solutions and product recommendations based on product knowledge to customers
●Ensures the store is consistently recovered and customer ready every day meeting brand standards on the sales floor and in the back stockroom area
●Able to adapt to needs of store while maintaining positive attitude
●Protects company assets by adhering to company policy
Starcrest Products of California, Perris — Remote Customer Service Rep
MARCH 2021 – JULY 2021
●Take customer calls and assist them in placing orders from multiple retail providers by navigating several internal systems.
●Call clients and customers to correct errors found in their self-service orders, or inform them about the company’s products, services and policies.
● De-escalate situations involving dissatisfied customers, offering patient assistance and support.
●Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
●Collaborate with other team to improve customer service
●Maintain a professional and productive remote work-station.
Perris Elementary School District, Perris— Substitute Paraeducator
FEBRUARY 2020 – MARCH 2020
●Get materials and equipment ready to help teachers prepare for class
●Supervise students during transitions, lunch, or recess
●Help teachers keep records for grading and attendance
●Serve as a guide in instructing students on proper classroom behavior
●Assist students who need additional help learning a specific concept
●Communicate with IEP team on consistent basis
Del Financial Inc., Riverside— Processing Assistant
JUNE 2018 - DECEMBER 2019
●Review loan application and disclosures for completeness and enter dates for tracking purposes (TRID).
●Input mortgage loan application data into Encompass under the supervision of the Loan Officer.
●Communicate with third-party companies to support the loan process.
●Verify property characteristics such as property taxes, HOA dues, USPS address, year built.
●Complete Verbal Verification of Employment.
●Respond to calls and emails in a timely manner.
SKILLS
*Excellent time management
*Effective communication skills
*Positive Attitude
*Problem solver
*Strong attention to detail and accuracy
*Professional Attitude
*Reliable
* Sales Ability
*Conflict Resolution
*Organization skills
*Computer skills
EDUCATION
Moreno Valley College
-Associate in Communication Sciences and Disorders 2020
TECHNICAL SKILLS
Encompass
The Work Number
Google Marketing
Google Drive
Microsoft Office Suite
Skype for Business
Zoom
DocuSign
Outlook Suite
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