Customer Service
Resume:
Lyrick Johnson-Banks
Jacksonville, Fl 32073
********@*****.***
EXPERIENCE
Genpact, Jacksonville, Florida -Social Media Content Analyst June 6, 2019-Present
I currently work at Genpact as a Social Media Content Analyst. My day to day task consist of review social media post. Tagging for the correct content in political ads. We have to maintain an accuracy above 85%, I pride myself of keeping a steady accuracy of 90% or better. ERC, Orange Park, Florida — Collections
February 25, 2019 - June 5, 2019
I was a collections agent. My day to day task consist of answering inbound and outbound calls. Greeting customers over the phone, negotiate prices, set up payment arrangements. I also documented the account properly, dispute accounts properly and properly inform the customer of all their options and next steps. Though I was only here a short time, I have learned several different acts that protect certain individuals, and I have been able to strengthen my negotiating skills. NImnicht Buick GMC, Jacksonville, Florida — Service Advisor January 30, 2018 - February 22, 2019
I started in the BDC department. In the BDC I worked for the service department, calling customer to schedule appointments for service on their vehicles, notifying customers when special ordered parts came in, working closely with advisors to meet customer needs. September 1, 2018 I was promoted to Service Advisor, my daily tasks consist of, greeting customers, recommending service based on time or mileage, documenting customer concerns. I was also responsible for contacting my customers regarding the status of their vehicle, selling additional services and parts, contacting warranty companies and filing claims. Convergys, Jacksonville, Florida — Technical Support June 16, 2017 - January 29, 2018
I worked in the Apple department handling inbound and outbound calls. I helped customers with troubleshooting their Macs and iOS devices. I also set appointments, checked on online orders, I also had to keep track of all my cases. I was responsible for contacting other departments and sometimes stores. I was required to have an average handle time of 17 minutes and keep a 90% csat.
SKILLS
Certified Microsoft Word
Certified Microsoft
PowerPoint
Sales
Customer Service
Technical Support
Collections
Socialization
Fast Learner
Determined
Pricing
Types 40 WPM
LANGUAGES
English, Fluent
Walmart, Jacksonville, Florida — Stock
June 1, 2016 - June 14, 2017
As an Overnight Stocker I was responsible for greeting customers, keeping shelves stocked, showing customers where product is and keeping my work area clean. There were also corporate rules I had to follow and execute such as CFF and The Ten Foot rule. CFF meaning we have to be clean fast and friendly as a store and even within our own individual work and projects. The Ten Foot Rule means we must greet every customer within ten feet of us, which in turn I feel helped me not to be so shy. At times I was responsible for answering the phone in electronics, which I would answer any customer questions or inquiries about a product in store.
Kmart, Jacksonville, Florida — Pricing Specialist
September 1, 2014 - May 30, 2016
I started as a cashier and worked my way up to completing online orders, training new people and becoming a stocker. Online orders taught me how to complete projects in a timely manner. Training fellow co-workers taught me how to be a leader as well as a follower and in a way taught me to understand people better. When I became a stocker I got used to lifting heavy objects and making sure the shelves were fully stocked. March of 2015 I became a pricing specialist which gave me the task of making sure all the pricing around the store was up to date and accurate. While also making sure any expired product is off the shelf and doesn’t get exposed to customers.
EDUCATION
Southern GUilford High School, Greensboro, North Carolina
— High School Diploma
August 2010 - June 2014
Study: General HIgh School Studies
Professional References
Glenda White 904-***-**** Assistant Store Manager
Kmart
Holly Branch 904-***-**** Human Resource Kmart
Aaron Johnson 904-***-**** Assistant Store Manager Walmart
Lateecia Reid 904-***-**** Supervisor ERC
Michael Somesso 904-***-**** Operations Manager
Convergys
Gene Maxwell 904-***-**** Service Manager
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