Equipment Operator Customer Service

Joe Mallard

**** ******* **, *********, ** *****

Cell 678-***-****

*******.***@*****.***

Summary

Shipping and receiving supervisor with extensive experience in material handling, inspections and shipping and receiving focused on continual process improvement and cost reduction. I am familiar with aspects of logistics and general warehouse operations.

Warehouse Worker accomplished in inventory, organizing shipments. Loading enclosed and flatbed trucks with time restraints. Accident free/safety experience utilizing warehouse equipment.

Skills

Shipping and receiving

Safety Oriented

Production Scheduling

Defect Tracker

Multi Tasker

Safety Conscious

Customer Service Focused

Vendor Management

Strong Communication Skills

Manufacturing Background

Exceptional Problem Solver

Valid Georgia Driver’s License

Familiar with RF Systems

Adaptable

Determined

Packing and scanning orders

First Aid Certified

Heavy Industrial equipment operator

Highly responsible and reliable

Extensive hospitality background

Food safety understanding

Works well under pressure

OSHA certified

Accomplishments

Reduced freight costs for repeat customer by 20-30% by optimizing backhaul schedules and negotiating carrier rates. Helped maintain inventory control for a 3PI. million-dollar customer account.

Setup assembly lines to reduce production labor by utilizing less people per line. Set up a pull system for hot items for the assembly lines through a Kan Ban a system.

Experience

Warehouse Lead

November 2016 to April 2022

Brenntag East Pointe, GA

Trained new employees on Brenntag processes and procedures

Assisted scheduling daily work for warehouse

Unloaded inbound transfers from internal customers and vendors purchase orders

Loaded outbound transfers from external customers as well as common carriers

Shipped and received with 100% accuracy on all shipments.

Opened and closed the facility with 24-hour security.

Material Handler

February 2009 to October 2015

Menlo Worldwide Logistics Atlanta, GA

Counted locations then reported inventory balances and cycle counts in WMS systems.

Completed over 10 hours of OSHA training in safety, weather and hazard material yearly

Stacked and transported all overstock to storage areas.

Operated walker riders lift trucks, pallet jacks and forklift safely and with a 0% incident rate.

VVT and safety team member

Concierge/On-site Support

December 2007 to February 2009

MIM (Material in Motion) Atlanta, GA

Responsible for reviewing incoming computer parts and distributing to individuals within the data center. Checked and replenished clusters daily as needed, packed and shipped RMA parts with cluster ID labels attached back to the warehouse to be shipped back to the manufacture.

Gathered used and unused parts for projects to be re-inventoried back to the warehouse for future use.

Communicated via email scheduling deliveries for order placement and scanned orders with signatures for proof of delivery via email.

Supported customer needs to assure customer satisfaction and maintain cleanliness of data floor.

Education

Institute of Business and Technology – Computer Operation

Atlanta, Georgia

References

Available Upon Request

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