Customer Service

Location:

Olmsted Falls, OH

Posted:

May 24, 2022

Contact this candidate

Resume:

Luz M. Lachendro

** **** ****

Olmsted Twp., Ohio 44138 *********.*****@*****.***

************@*****.***

Objective: Continually increase my skill set and responsibilities in an energetic, team oriented, and professional atmosphere where I can leverage my leadership approach, provide quality work and a comfortable customer experience, and enhance my personal growth.

Career Experience:

Robert Half Staffing Agency/Moen 3/21-4/22

Priority Que Order Entry

Standard order entry

Inventory Check status

Verification of purchase orders

Tracking shipments

Order status updates

Special orders

Verification of credit check release

Email communication status to internal/external customers

Communicate system errors

Robert Half Staffing Agency/Unemployment office 6/20-12/20

Call Center customer service

Update claimant information

File new claim applications

Send pin reset

File extended benefits for qualified applicants

Ask Fact finding questions and provided answers for the proper department

Assisted with claim questions

Filed weekly claims

Contemporary Staffing Solutions 01/18-10/18

Customer Service Representative

●Order entry

●Tracking orders

●RMA's for credit

●Coordinate bulk order shipments with plant manager

●Coordination of customer pick up's from warehouse

●Provide BOL and other paperwork to clients

Safeguard Properties 07/14-01/18

●Released daily inspection orders

●Provided directions to inspectors in finding properties

●Ran daily client reports

●In charge of assigning work to group of individuals

●Training of my job

●Created spreadsheets for management

Vita Mix outlet store. 07/13-07/14

●Customer service and sales

●Placed orders for inventory

●Unload truck shipments

●Tracked inventory

●Answered phones

●Demonstrations of product

●Maintain store appearance

●POS sales

●Nightly deposits

●Stocked office supplies and other items

●Provided technical support

Fairview Park City Schools (Fairview Park, OH)

Transportation- School Bus Driver

●Safely transport children to school and back home

●Maintain School Bus- Engine & Cleanliness

02/07-11/13

Vita Mix Corporation (Cleveland, OH) Customer Service Representative

10/92 – 04/04

●Exercise all operational CSR support responsibilities: activate new accounts, generate invoicing, resolve credit discrepancies, process rebates, order entry, and provide cs technical assistance.

●Act as a liaison between Order Management and Sales Team, providing updated chain account information and facilitating accuracy and communication.

●Validate product pricing for Buying Group incentives and resolve discrepancies on Distributors Sales Flyers regarding product type descriptions, weight and volume, and any technical specifications and typographical errors

●Manage and verify pricing structures and new installations of customer accounts, supplying IT with special instruction for order entry software setup

●Employ and encourage leadership qualities: train new employees on order entry software, emphasize team building and high attention to detail, and provide a friendly, informative, and beneficial customer experience ● Assist and manage numerous projects and meet critical deadlines

●Manage customer warranty information and leads for potential customers, as well as mailing product information, tracking packages, resolving shipping issues and contacting carriers used by customers request

Education:

●Cuyahoga Community College (some college)

●Olmsted Falls High School (Computer/Office courses)

●North Olmsted Adult Education Schools (MS Office: Works, Word, Excel)

Other Skills:

MS Office Outlook

Faxing Esker cloud

Internet Copiers

References:

Scanners SAP

● Carol Phillips

North Olmsted, OH