Operations Manager General

Robert Epstein

www.linkedin.com/in/robert-epstein-rae ***********@*****.*** 917-***-****

Manager – Product Management General Manager I Operations Manager I Franchise Development Highly strategic and motivated manager noted for leading large scale operation teams. Passionate about building highly motivated teams, driving efficiencies through automation, and creating diverse and an inclusive culture. Highly skilled presenter with ability to communicate across all levels of an organization and win support on critical issues. Experiences include client service, brand marketing and growing revenue streams. Speaking Experience

College Hunks Hauling Junk and Moving, NV December 2020 – May 2022 A leading award-winning nation-wide full-service residential and commercial service company offering moving, junk removal, donation pickups, and labor services in the United States and Canada. The company has over 160 franchises. General Manger of the Henderson, Nevada Franchise

• General Manager overseeing – Marketing, Brand Development and Commercial Business Development

• Established operations within Clark County and the State of Nevada – first CHHJ to open in Nevada

• Key focus on increasing and driving new revenue – grew business to multimillion dollar annual revenue stream

• Implement processing and procedures to compile with State and Federal regulations JPMorgan Chase, NY June 2014 – October 2020

A leading financial services firm with $2.7T assets, 250K staff, and presence in 100+ markets. Global Head Asset Servicing & Executive Director of Security Operations

• Led several worldwide service Centers of Excellence operating 24 X 6. Drove the global location strategy, target operating model, and key business initiatives

• Supported the firms largest key clients, providing the best in class client service

• Established a cost-effective resiliency plan by consolidating operations from U.S. and ASIA and hub into Buenos Aires

• Led the Industry wide initiative to reduce the trade life cycle from T+3 to T+2

• Spearheaded the Legal entities merger within the firm to bring efficiencies and enhance the control framework firm wide

The Depository Trust & Clearing Corporation, NJ February 2009 – May 2014 World’s largest Depository that provides clearing and settlement services for the financial markets, holds 1.35M active issues worth $48T, transactions in - excess of $2 Quadrillion. Product Manager & Vice President

Senior manager in charge of the product management teams, responsible for the firm’s asset services portfolio and P&L.

• Reengineered and transformed the asset servicing model for internal and client facing platforms

• Implemented an industry standard method of communicating corporate actions data utilizing SWIFT messaging

• Created brand recognition - Built, branded, and achieved industry and client support

• Led an extensive marketing campaign, presenting at industry forums and vendor conferences

• Was the first organization in the world to integrate SWIFT ISO 20022 corporate actions messaging

• Received several Industry of excellence awards

• Achieved the highest employee satisfactory scores throughout the whole firm Additional Experience:

Publications - Wire, FinOps, Financial FTF News, A -Team Insight Blog Speaking Engagements - XSP Summit, BDUG, SIFMA, ISTC

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