Service Representative Customer

FOLAKEMI BAKARE

*** * **** ******, ******, NJ ***03

**************@*****.***

Phone number: 973-***-****

SUMMARY

An experienced and forward-thinking highly motivated Customer Service Representative in a highly productive in team environments. Ability to work independently. Innovative problem-solver with a commitment to achieve and exceed goals set forth by customers and administration.

Customer Service Representative Feb 2020 – Till Date

IYALAJE AFRICAN FOODS NEWARK, NJ

•Assisted customers in their selection of produce goods that met their needs and built customer loyalty through outstanding customer service by asking questions, listening, recommending products and closing the sale.

•Stocked produce goods and maintained a clean, replenished shopping atmosphere for customers.

•Provided customers with any answers to any issues they may be having while shopping.

•Escalate issues to supervisors and managers, as the need be.

•Ensured customers have good shopping experiences whenever they are in the store.

•Engaged customers in discussions to know the specifics of each customer so as to provide great customer experience.

•Provided advice on the areas that needed to be improved upon in our work environment

•Ensured that our work environment is always healthy and neat.

Direct Support Professional (DSP) New Concepts for Living –

New Jersey January 2019 - February 2020

•Provide support to customers.

•Dealing with all customers inquiries

•Escalate calls to supervisor when necessary and appropriate.

•Respond to requests for assistance

•Provide feedback reports on calls.

•Provide customers with information about services.

Education

Education B.Sc in Mass Communications

Olabisi Onabanjo University

February 2002 to June 2007

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