Insight Manager Pine Bluff

Rodney Sims

P.O Box *, Lake Dallas, Texas ***** Cell 972-***-**** .

******.********@*****.***

Network Engineer

Versatile, client-focused and highly motivated IT professional with proven

track record of providing world-class technical service in enterprise and

city municipal environments. Adjust easily to high call volumes while

serving as an effective front line of support. Skilled at interfacing

directly with clients, technicians, engineers, and senior management to

quickly identify, troubleshoot and resolve complex network issues.

Dependable and supportive team player with outstanding communication and

interpersonal abilities; proven to excel under pressure and in deadline-

driven environments.

Areas of Expertise:

Network Engineering & Maintenance System Integration & Deployment

Monitoring & Performance Tuning

Data & System Security Protocols Diagnosis & Problem Resolution

Wireless/VPN Technologies

Needs Analysis/Technical Storage & Disaster Recovery

Consulting Solutions

Technical Proficiencies

Certification CCNP - Certified Cisco Network Professional, CCNA - Certified Cisco

s: Network Associate,CompTIA A+, CompTIA NetWork+, LPIC-1 Linux,

Certified Novell Administrator (CNA)

Platforms: Windows Vista, Windows 7, Windows 2008 Server, Groupwise, Linux,

Novell, Windows Server 2003, 2008, VMWare VSphere.

LAN/WAN: DS1, DS3, Ethernet, Frame Relay, IPX, ISDN, PPP, Routing

Protocols,MPLS (BGP, EIGRP, IGRP, OSPF, RIP), T1, TCP/IP, VPN

Hardware: Enterasys Smart Switch Series Routers and Switches, Cisco Routers

and Switches, CSU/DSU, D/C Circuits, Network Sniffers, Network

Cabling, UPS

Tools: HP Insight Manager, IBM Netview, Legato Networker, MS Office (Word,

Excel, Access, Outlook, PowerPoint), NetCool, NetMonitor, ProComm

Plus, Remedy, Sun Net Manager, Visio, WhatsupGold, VMware vSphere

Education & Credentials

Bachelor of Science Degree in Business Administration

University of Arkansas at Pine Bluff, Pine Bluff, Arkansas

Associate of Arts / LAN Administration Program

Northlake Community College, Irving, Texas

Professional Development 05/2012 -

8/2013

. New Horizon Learning Center Dallas, Texas - MCIPT Enterprise

Administrator Program

. North Lake Community College - Cisco Network Academy CCNA / CCNP

Program (Completed)

Professional Experience

Dallas Area Rapid Transit (DART), Dallas, Texas 12/2001 - 1/2012

Network Operation Center Analyst

Ensure full operability and maximum uptime for agency LAN/WANs,

applications, databases, and console messages by providing 24/7

performance monitoring and troubleshooting on a rotating schedule.

Configure, install, update and maintain applications and modules, set up

user accounts, and administer network printers and related peripheral

devices. Key Achievements:

. Interfaced with data center customers in person and via phone to

drive rapid and efficient problem resolution.

. Ensured complete business continuity by managing enterprise

backup/restore procedures and off-site media rotation, and

delivering critical disaster recovery support.

. Provided expert software and system version/change control while

operating software production and testing environments.

Metricom, Inc., Plano, Texas 12/1999 - 3/2001

Network Operation Center Engineer

Monitored and managed Metricom's wired and wireless data networks while

providing backbone services and technical support for major Internet

provider and Customer's networks. Configured VLAN's, tested

telecommunication circuits, and troubleshot complex WAN backbone

connectivity issues. Collaborated with vendors to ensure timely resolution

of circuit outages, and worked closely with Field Engineers to evaluate,

deploy, repair and replace network equipment. Key Achievements:

. Held full responsibility for configuration of all wireless network

devices including 900 MHz and 2.4 GHz RF radios. Identified and

eliminated duplicate IP's on Unix gateways.

. Utilized Unix VI editor to run scripts and rapidly update wireless

and Ethernet radios.

. Traced wireless (RF) signals back to the wired network to track and

quickly resolve critical issues.

Fidelity Investment Data Center, Irving, Texas 6/1996 - 11/1999

Help Desk Specialist

Performed network troubleshooting to diagnose connectivity problems for

external investment sites and customers, and served as liaison between

remote Investor Centers, Correspondence sites and various internal support

departments throughout all facets of the problem

reporting/escalation/resolution process. Addressed a variety of online,

batch, voice, hardware and networking challenges including mainframe

connectivity, Novell and NT issues, and remote user access rights during

administrative updates and system outages. Key Achievements:

. Designed and configured the department's Training Resource Center.

. Excelled as back-up LAN Administrator while providing system

administration and support for LANs, Novell systems, and Windows NT

Server in various departments.

. Boosted connectivity for clients while handling remote dial-in

configurations, and issues affecting cable modems, VPN, ISDN and

dial-up connections.

. Expertly resolved problems within Fidelity's proprietary

applications, and outsourced 3rd party software-related issues to

external vendors.

Sabre Group, Dallas/Fort Worth Airport, Texas 8/1995 - 6/1996

Support Analyst

Provided world-class technical support for an SDT network platform

consisting of Novell, DOS, and UNIX systems. Conducted general diagnostics

and system administration tasks; created new accounts, assigned groups and

trustee directories, and set passwords on both Novell and UNIX systems.

Key Achievements:

. Diagnosed and troubleshot technical issues across a broad range of

applications, operating systems, file servers and gateways in tech-

heavy domestic airport computer rooms.

. Delivered first-level support for all SDT external clients covering

60 proprietary decision support software packages.

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Additional technical experience: Help Desk Analyst with Nissan Motor

Acceptance Corporation

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