Support Representative Brgy

ROMMEL J. MOLINA

*** *. ***** **., ******** *, La Paz, Leyte 6508

Contact No. 092******** / 093********

*********@*****.***

EMPLOYMENT RECORD

FEBRUARY 03, 2018 – FEBRUARY 15, 2019

LizardBear Tasking Inc. (TaskUs Inc.)

Aguinaldo Highway, Tanzang Luma, Imus City, Cavite Email Chat Support Representative / Content Moderator

Take customer concerns and respond with straight to the point and concise emails.

Handle multiple inquiries and provide correct answers or appropriate resolutions.

Composing emails while assessing the situation of the customer giving proper consideration to their level of understanding, technical capabilities, and urgency of the matter.

Make sure all queries are settled with professionalism and correct information to help customers.

AUGUST 2010 – MAY 31, 2017

Job Clean Manpower & General Services Phils., Inc.

4th Floor, 817 San Pablo St., Plainview, Mandaluyong City Payroll Clerk / Billing/Invoicing Clerk

Assists in the process of making sure a company pays employees accurately and on time.

Collect and organize time sheets and enter information related to employees and pay periods.

Perform tasks that will help the company monitor their revenues. Responsible for issuing billing statement and service invoice payable by the client. Collecting all information needed to calculate bills receivable. Checking the data input in the accounting system to ensure accuracy of final bill.

NOVEMBER 2002 – TO AUGUST 2010

By Work Cybernet Zabarte Town Center

588 Zabarte Road, Camarin, Caloocan City Computer Attendant / Store-In-Charge

Trained staff in computer setup, operation and customer service.

Perform system installation, setup and configuration.

Gained experience is system operations and various types of hardware and software.

SEPTEMBER 2001 – FEBRUARY 2002

Personnel Builders and Consultancy Services Malate, Manila

Warehouse Helper (Assigned at United Laboratories, Inc.)

Picked and prepared pharmaceutical products listed in the picking list.

APRIL – SEPTEMBER 2000

The Landmark Corporation (Supermarket)

6751 Makati Ave, Ayala Center, Makati City, Metro Manila Stockman

Manually receives incoming, stocks in, dispenses, issues and deliver merchandise to supermarket selling area.

Checked merchandiser/s withdrawal of stocks.

JULY – OCTOBER 1999

Sonic Steel Industries, Incorporated

Brgy. Hugo Perez, Trece Martirez City, Cavite Liaison Assistant

Filed and processed documents in different government agencies.

Assumed administrative and personnel works when no liaison task to do.

DECEMBER 1998 – MAY 1999

Personnel Builders and Consultancy Services Malate, Manila

Receiving Checker / Warehouseman (Assigned in Diethelm Philippines Inc.)

Received, checked, dispatched, replenished and controlled different pharmaceutical products.

MAY – OCTOBER 1998

Supervalue Inc. (SM Supermarket) Pasig Distribution Center

Brgy. Ugong, Pasig City Receiving Checker

Ensured all incoming deliveries are checked and received.

Checked warehousemen withdrawal of stocks.

PROFILE

Proficient in MS Office (especially Excel, Word and PowerPoint).

Familiar with Microsoft Operating System such as Windows 10.

Knowledge in PC setup, installation and configuration as well as various peripherals, data entry, and file updating.

EDUCATIONAL BACKGROUND

Tertiary : Holy Infant College Tacloban City

Bachelor of Arts in Political Science March 21, 1996

Secondary : Msgr. Guimbaolibot Memorial School

March 1991

Primary : Guiuan East Central School Guiuan, Eastern Samar March 1987

PERSONAL INFORMATION

Nickname : Mel

Date of Birth : January 11, 1975

Place of Birth : Guiuan, Eastern Samar Sex : Male

Civil Status : Married

Religion : Roman Catholic

Language Spoken : Tagalog Waray waray, Cebuano

I hereby certify that the statements made by me are complete, true and correct to the above of my knowledge.

ROMMEL J. MOLINA

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