Center Representative Customer Service

INTEKHAB ALAM

www.linkedin.com/in/alamintekhab 647-***-**** ********.***@*****.***

PROFESSIONAL SUMMARY

An individual with result driven approach and 6+ years of experience in client centric and clinical positions. Able to learn new tasks quickly and proficient in growing key patient relationships. Represent establishment with friendly, professional demeanor at all times. Diverse experience in many aspects of customer service and healthcare sector.

HIGHLIGHTS OF QUALIFICATIONS

Detail oriented, self-starter with excellent organizational and time management skills

6+ years of experience in customer service roles with supreme accuracy and efficiency

Excellent interpersonal communications ability and written English communication skills

Productive in cooperative settings yet highly motivated to take individual initiative

Ability to work under targets and adapt quickly to a rapidly changing work environment

Proficient in MS Word, Excel, Macros, PowerPoint, Outlook

Well versed in pharmaceutical software like Healthwatch, Kroll, and Fillware.

Multilingual: Fluent in Bengali and Hindi.

WORK EXPERIENCES

Staff Pharmacist-Vaccine Clinic Dec 2021 – Mar 2022 Humber River Hospital

Supported large-scale immunization program in response to COVID-19 pandemic

Safely administered vaccine according to hospital standardized protocol

Prepared vaccine doses for administration and checked the accuracy of unit doses

Recorded details of the vaccine dose and lot number electronic system

Responded to patients queries and concern in a professional, respectful and compassionate manner

Provided education related to after care for immunizations

Worked with the site manager to maximize the efficiency of the immunization project

Identified and responded to adverse reactions and events accordingly Staff Pharmacist Nov 2021 – Dec 2021

Danforth Village Pharmacy

Counselling on prescriptions, Over the Counter/Behind the counter products and all health related issues

Ensuring accuracy and appropriateness of all prescriptions dispensed and maintain proper documentation readily retrievable

Communicating with other health care professionals within the circle of care to ensure optimal patient care

Promoting health and wellness and providing appropriate patient education regarding health issues with patient engagement both in-patient and out-patient settings

Providing timely and positive resolutions to patient’s needs and requests from other healthcare providers and following up with them

Ensuring appropriate documentation and proper preparation, storage and distribution of inventory medications

Practicing full extent of expanded scope with professional services, within regulatory laws and policies, maintaining a high level of professional integrity INTEKHAB ALAM

www.linkedin.com/in/alamintekhab 647-***-**** ********.***@*****.*** Intern Pharmacist Aug 2021 – Oct 2021

Shoppers Drug Mart

Collaboration with pharmacy assistant to accurately dispense prescription medications

Over the counter Medication counselling and helped patent choosing appropriate drugs

Ensured prescriptions are properly entered while maintaining patient privacy and confidentiality

Participated in Shoppers Drug Mart programs including cognitive and enhanced services

Helped on duty pharmacist with Covid-19 Vaccination and Rapid antigen testing Associate Investment Representative Mar 2021 – Present Investor Services Inc. CIBC

Respond to clients’ needs and proactively uncover opportunities to match customer needs through effective communication and probing skills to help guide clients to available products and services offered by Investor Services Inc.

Contact Center Representative, Credit Cards Jan 2019 – Mar 2021 CIBC

Handled inquiries from clients over the phone regarding card policies and procedures, and industry regulations related to new account opening for personal and non-personal credit card accounts, account maintenance, payment processing etc. ACHIVEMENTS

Active member of Shoppers Drug Mart#501 “Vaccine Hero” award recipient team

Have a language proficiency test IELTS score of 8.0 (out of 9) in academic module

Winner of Excel-Erate award in the category of “Client Promise Excellence” at CIBC

Exceeded the required sales and KPI targets and rated in the top 10% of all sales associates at Virgin Mobile Canada

EDUCATION HISTORY

MBA in Marketing 2018

Institute of Business Administration, University of Dhaka Master of Pharmacy 2015

University of Dhaka

TRAINING & CERTIFICATIONS

Registered Pharmacist (Lic#630245) 2021

Ontario College of Pharmacists

Certified in Injection & Immunization 2021

Canadian Council on Continuing Education in Pharmacy Prescribing for Minor Aliments in Ontario 2021

Loblaw Academy

Emergency First Aid and CPR/AED (Level C) 2019

Rescue 7

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