Customer Service, Data Entry Clerk, IT technician, Retail Shop Assista

Curriculum Vitae: Theodore Mogale

Personal Information

Address: Upper Camp Rd, Maitland, 7405

Telephone: 069-***-****

Email: **********@*****.***

Driver’s License: Code 10

Marital Status: Married

Professional Summary

Detail-oriented and self-motivated individual with hands-on experience in Data Capturing, providing first-line technical

support, troubleshooting, and maintaining IT systems. Proficient in various support environments, with a strong foundation in

cybersecurity, hardware diagnostics, and user assistance. Known for delivering professional services, resolving issues

efficiently, Customer service-oriented with a bubbly, friendly demeanour. I’m Determined and eager to learn, with a positive

and proactive attitude. Committed to delivering excellent service while continuously growing professionally.

Education

• Capricorn High School (Polokwane): Matric (Completed in 2012)

• Data Entry Certificate (Online)

• Office Administration Introduction Certificate (Online)

• ComTIA A+1000 – Part 1 Certificate (Online)

• CompTIA A+ 1000 – Part 2 Certificate (Online)

• Google Cybersecurity Foundation Certificate (Online)

Work Experience

• Data capturing (Project Based): June 2025 - The Big Storage Company

• Utilized Storeganise CRM for accurate data entry, client management, and inventory tracking.

• Experience in utilizing Xero Accounting software for financial data capturing, and reconciliation tasks,

mainly data capturing.

• Skilled in maintaining data integrity and ensuring consistency across CRM and accounting platforms.

• Junior IT Technician – JD GROUP (JHB BRANCH) (01/10/2022 – 01/12/2022)

• First call resolution rate

• Providing first-line support, handling basic software updates and installations

• Receiving inbound calls and assisting with queries and concerns

• Maintaining IT documentation and providing regular updates to senior management

• Providing accurate and timely information to staff in a professional manner

• Assessing needs of callers (staff) and providing support accordingly

• Troubleshooting and resolving complaints

• Logging and capturing all calls on the system

• Responding to queries through phones, emails, and service portal

• Ensuring SLAs are maintained

• Keeping abreast of industry best practices and emerging technologies

Reason for Leaving: Relocation to Cape Town

• Delivery Driver – FIRSTi (Alcohol Delivery) (01/03/2022 – 31/06/2022)

• Load, transport and deliver products to clients in a safe and timely manner

• Review orders before and after delivery to ensure accuracy and satisfaction

• Assist with loading and unloading items

• Keep a record of orders completed per week

Reason for Leaving: Company got shut down

• Help Desk Administrator & Workshop Technician – PC XPERTS (01/04/2021 – 28/07/2021)

• Workshop repairs and client liaison

• Remote IT support for client queries

• Enquiring, ordering, and coordinating stock from suppliers

• Assisting onsite technician with bookings, delivery notes, and support

Reason for Leaving: Temporary contract

Skills & Competencies

Team player, Disciplined, Self-motivated, Problem-solving, Good communicator, Time management,

Organizational skills, Leadership qualities

Languages

English: Fluent

Afrikaans: Intermediate

Sepedi: Fluent

Zulu: Intermediate

Tswana: Fluent

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