Customer Service Representative, Assistant Manager, Cashier

Summary:Skilled Assistant Manager with strong background in Stocking Freight, ordering store supplies, managing 10+ employees, self motivated, works really well in fast paced environments. Quickly masters new processes, technologies and machinery.

Experience:

TRAD, North America

Hopkinsville,Ky June/2016- March/2020

Production of ATV parts, prepare raw product for core line, follow steps in prep, inspection of final product,jig change over, indentify proper tool usage per product, prepare flux, maintain clean work environment, assure paperwork is completed daily.

Comfort Suites Guest Service Representative

Hopkinsville, ky

June 2014 to September 2014

Kept records of room availability and guests' accounts, manually or using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.

Dollar General Assistant Manager Hopkinsville, ky June 2014 to May 2012 Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.

Kingsmill Resort Assistant Restaurant Manager Williamsburg,va April 2003 to June 2004 Trained staff to deliver outstanding customer service.Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Counseled and disciplined staff when necessary.

McDonalds Shift Manager

Poquoson,Va January 2000 to April 2004 Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Counseled and disciplined staff when necessary.Regularly updated computer systems with new pricing and daily food specials.

Education: Brown Mackie College Diploma: Paralegal Hopkinsville, ky, Jasper -Troupsburg High High School Diploma: English, History Jasper, ny,

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