Sales Associate Customer Service

PRINCY VARGHESE

** ****** ******, *** ***, MOB +1-289-***-****, ***************@*****.***

WORK EXPERIENCE

• Sales Associate, Mulu Jewelry Oshawa, ON, October 2021 - Present.

• Increase sales and enhance the growth of the store with constant customer interaction

• Assist the customer with their doubts and queries regarding the jewelry.

• Give them information about our products and complete the monthly target.

• Keep an eye on the ongoing inventory stack and arrange the products on display and in inventory.

• Claims Agent, Invesco Delhi, February 2019 – July 2021

• Working directly with the consumers to promote customer satisfaction.

• Providing advisory, handling referrals and helping with the queries.

• Building connections with the service providers and maintaining a stable relationship with them.

• Advise clients of the upcoming events that will help them with the claim process ensure resolution.

• Asst Store Coordinator Pantaloons - Gwalior, May 2017 - January 2019

• Responsible for inventory and stocking of entire sales floor merchandise at the warehouse.

• Greeted and assisted an average of 60+ customers and provided pricing information by answering questions in the garden center.

• Engaged with customers and shared knowledge of products to drive sales.

• Managed transactions with customers using cash registers, scanned items, and issued receipts

• Resolved customer issues in a timely manner to provide a positive customer experience.

• Collaborated with team members and maintained a safe and clean working environment by complying with procedures, rules, and regulations

• State Biodiversity Board as a Legal Expert Delhi, September 2019 – June 2020

• Advisory Services: Rendering opinions on the structuring of commercial transactions, IPR matters, Contractual agreements, drafting of MoU and legal notices.

• Litigation Services: Appearing before judicial and quasi-judicial authorities.

• Assisted in proposing amendments to the existing Biodiversity Act and Rules 2002.

• Drafting MoUs, Tripartied agreements along with the claims.

• Research work related to insurance laws and drafted pleadings, motions, briefs and correspondence and prepared memoranda in all areas of corporate laws.

• J.S. Law Chambers as an Associate,

• Litigation Services: Appearing before quasi-judicial and judicial authorities (district courts, DRT, High Court, and Consumer Forum) in Courts for Appeal, Settlement and Writ Petitions etc.

• Documentation: Assisted in drafting SLP’s, Counter-affidavits, writs and written statement in various Civil and criminal matters and attended proceedings before the Supreme Court and High Court of Delhi.

• Major involvement in insurances cases (with clients as IDBI, PNB Metlife, Max Life Insurance) and IPR matter and extensive research and drafting on TKDL.

• Drafting arbitration claims involving disputes relating to TRAI and IBC ACHIEVEMENTS & PUBLICATIONS

• Intercollege spell bee winner

• Research paper on Traditional Knowledge and Limitations of IPR in Supremo Amicus Journal.

• 1st National Moot Court Competition 2nd runner up at Amity University, Gurgaon.

• Course on Patents and copyright by WIPO Academy

• Organized several MUN and moot competitions and have participated actively in all competitions throughout.

REFERENCES

• Mr. Morteza Vahedi (Founder of Mulu) - *.*******@*****.***

• Adv. Kanishk Agarwal (Founding partner Critaxcorp) – 997*******

• Adv. Piyush Singhal (Senior partner J.S. Law Office) - 981*******

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