Customer Service Creative Director
Resume:
Paul Reetzke
Concord, NC *****
********@*****.***
Work Experience
SNF Family & Patient Liability Solutions Liaison
HRM CONSULTANTS, INC
July 2018 to December 2020
Create rapport with family to coordinate family intervention when patients medical state is too severe to comply
● Responsible for determining which patients qualify for additional financial assistance based on condition
● Caseload includes all skilled nursing facility referrals throughout the midwest. Sales Representative
CHICAGO ROOTS
July 2019 to November 2019
Assist general manager with day to day tasks.
● Pallet inventory loading/unloading
● Applied advertising/market strategies to create displays intended to encourage the purchase of high profit margin
products throughout the shop
Assistant Manager
CHICAGO ROOTS
November 2019
Open & Close store
● Count cash drawers and coordinate change orders for employees
● Answer questions from customers and clients over the phone, email and in person
● Ensured individual financial reports align with store operations
● Counsel Staff
● Collaborate with supervisors regarding, marketing, sales and social media strategies NURSE ANESTHETISTS
AMERICAN ASSOCIATION OF
July 2018 to September 2018
Meetings & Planning (Temporary Work)
● Assisted with the organization & planning of upcoming Annual Conferences
● Safely and securely cataloged and organized outdated training material Community Liaison
Chicago Lakeshore Hospital - Chicago, IL
March 2018 to June 2018
Managed communication between hospital and local school systems with mental health crises. Asst. Manager - Education Coordination
HRM CONSULTANTS, INC
January 2017 to May 2018
Oversaw approval and payments of $70 million annually from Medicaid and managed care insurers
● Develop procedural guidelines & expectations for company staff at client hospital
● Research, development and training of curriculum & lesson plans for company staff
● Liaison between client hospital directors, managers and company staff - supervised caseload of 1,000 patients annually
● Appeal coordinator at the State Illinois to ensure client is properly represented when further determination is necessary
Liability Solutions Case Manager
HRM CONSULTANTS, INC
May 2014 to May 2018
Client: Chicago Lakeshore Hospital, Chicago Lakeshore Children's Pavilion
● Ensure approval and payment of $1 million annually in hospital claims
● Account representative & verifier for one of Chicago's largest Private Behavioral Health & Addiction Treatment Centers
● Collaborate closely with the business office team in order to significantly decrease month-to-month liability numbers
● Responsible for quickly assessing and creating a rapport with a patient and often their families in order to understand
which insurers would provide the best financial and medical solutions
● Coordinate interaction between myself and the State of Illinois to ensure a final determination of caseload
Assistant Creative Director & Technical Support
Mt. Sinai Hospital, Mercy Hospital, Holy Cross & Kindred Hospital St. Louis May 2014 to July 2014
05/2014 - 07/2014
● Managed problem accounts throughout each client hospitals
● Created the successful transition from paper applications to digital applications
● Supported the technology department with integration of laptops
● Effectively communicated benefit options with patients and families in order to ensure the best for their loved ones
SUPREME IMAGE, INC.
Assistant Creative Director & Technical Support
Assistant Creative Director & IT Support
Hendrick Motorsports
January 2012 to April 2014
01/2012 - 04/2014
● Responsible for the overall creative direction, design and post production/editing of all projects while utilizing tools from the various Adobe Creative Suites.
● Developed database for an easy, secure collection and retrieval of companies' expansive digital archives.
● Troubleshooter for all networking issues, project backups and data archiving which included photo, print & video.
Education
Bachelor of Arts
University of North Carolina at Charlotte - Charlotte, NC Skills
• Sales experience
• Liaison
• Medicaid
• Training
• Creative direction
• Inventory
• Customer service
• Healthcare
• Medical industry
• Mental health
• Healthcare management
• Team building
• Policy development
• Microsoft office
• Post-production
• Video editing
• Social work
• Filming
• Managed care
• Video production
• Photography
Assessments
Work style: Reliability — Completed
December 2019
Tendency to be dependable and come to work
Full results: Completed
Sales skills — Highly Proficient
November 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient October 2019
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Verbal communication — Highly Proficient
October 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Motivated Healthcare Professional of 6 years, focused on advocacy of the mental health community through innovation, research and community education. ADDITIONAL SKILLS/BACKGROUND
Microsoft Office (10+ years), Adobe Creative Suite (10+ years), Information Technology (10+ years), Creative Direction
(10+ years), Sales Experience (6 years), Mental Health Services (5 years), Social Work (6 years), Medical Industry Liaison (6 years),
Healthcare Management (6 years), Management, Inventory, training, Sales, Medicaid (6 years), Insurance Verification (6 years),
Policy Development (5 years), Customer Service Skills, Team Building, Inventory Management
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