Customer Service
Resume:
Cynthia D. Coble
**** *** ************ **** * Garland * NC * 28441
Phone 910-***-**** * Email: *****.*****@*****.***
QUALIFICATIONS:
Visionary—for self & others, using strengths & weaknesses to build a better self daily
●Experience creating activities for learning about self, building self-confidence, learning to have fun, building team morale, and helping others learn to have fun.
●Great interpersonal skills, ability to work well with others, & find avenues of the solution, in both supervisory and support staff roles.
WORK HISTORY:
Customer Service Consultant, Trainer, Sykes/Sitel, Inc. 2020-present
●Take customer calls and provide accurate, satisfactory answers to their queries and concerns
●De-escalate situations involving dissatisfied customers, offering assistance and support
●Guide callers through troubleshooting, navigating the company site, or using the products or services
●Review customer or client accounts, providing updates and information
●Collaborate with other call center professionals to improve customer service
●Deliver new hire training and other departmental training programs
●Contribute to the overall success of the Training Dept
●Assist in the daily administration of a Web-Based Training
●Evaluate the performance of agents using tools available such as assessments, playbook observations
Clinical Correctional Chaplain, Southern Correctional, 2017-2018, Neuse Correctional 2018-2019, Anson Correctional 2019-2020
●Performing administrative and advanced pastoral care services for the inmate population.
●Employee plans, organizes, and develops the clinical chaplaincy program for the institution or comprehensive community program. Performs routine administrative duties in managing the chaplain's office.
●Provides pastoral care and counseling for individuals within the institution regarding their personal and spiritual problems.
●Cultivates and maintains a relationship with the treatment staff and other employees in order to provide pastoral resources to all personnel within the institution.
●Participates in conferences and consults with other staff members concerning the treatment and rehabilitation of individuals within the institution.
●Schedules and assists in conducting formal and informal worship services within the institution.
Chaplain Resident, New Hanover Regional Medical Center, 2016 – 2017 and 2012 – 2013
Supervisors: Cynthia Vaughan/Elizabeth Stroop 910-***-****
●Spiritual Program Development, Worship Plan & Leadership, Staff Crisis intervention
●Visit patients/families and perform spiritual assessments
●Provide spiritual support and counseling to patients and caregivers
●Document all pertinent chaplain activities and audit patient charts
●Developed strong relationships with hospital staff and administration
Correctional Officer, Scotland Correctional, 2015- 2016
●Ensure the care, custody and control of inmates.
●Tour assigned areas which will require periodically climbing stairs; observing inmate activity in person and on closed-circuit monitors; identify inmates who have behavioral, medical or other problems so that appropriate safety and security measures may be taken; and perform general security duties to prevent escape, disorder, rule infractions and harm to inmates, visitors and staff.
●General security duties performed
●search inmates, visitors, cells and other areas for weapons and contraband;
●monitor and regulate inmate and staff movement;
●maintain and record inmate counts, cell assignments and other pertinent information;
● escort inmates within and outside the institution;
Customer Service Associate, Kmart Corporation, 2014 (2016)
●Assist customers with refunds, sales, check cashing, Western Union & Money Order
●Ensure members have positive experience in our store
●Maintain Team morale
●Supervise cashiers to schedule breaks, trouble shoot register/pricing issues
●Properly train new associates
●Previous Kmart experience—Human Resources, Front End, Cash Office (sub), Service Desk Associate, Cashier
●Maintain & review processing of applications with candidates.
●Screen applicants, schedule interviews, make job offers
●Help create and maintain a safe atmosphere for associates, management and members
●Train new associates, Assist in problem solving with all associates
●Assist and support management when/where needed
●Maintain employee files—including confidential information
Resident Director, Hood Theological Seminary, 2009 – 2012
Supervisor: Dr. Dora Mbuwayesango 704-***-****
●Assign resident rooms
●Orientation for residents
●Plan and Carry out programs for residents
oPrograms for community building: Ice Breakers beginning of semesters, Prayer partners, Stress relievers during exams, Programs for Spiritual Growth.
Volunteer Chaplain Programs, NCCIW/SCI Women's Prisons 2001-Present
Supervisor: Dr. Priscilla Durkin 910-***-****
●Kairos Prison Ministries
●Native American Spiritual Talk Circle/Meditation
●Segregation Unit Chaplain Visits
●Pastoral Care : Focus on Grief, Couples/Relationship
Youth Pastor (Interim), Holy Covenant UCC, Summer 2011
Supervisor: (Interim) Pastor Steve Garvey Current Pastor: Dr. Nancy Ellison 704-***-****
●Sunday School--youth issue-oriented discussion
●Service projects social outings, overnight lock-ins
●Discover needs of church/students/budget for youth pastor/program
Photographer, Prestige Portraits, 2008-2012 (summers)
●Set up equipment
●Customer Service
●Maintain Team morale
●Engage students/parents while photographing
●Ensure clients have positive experience in studio
●Sell photographs after parents receive proofs
EDUCATION:
Masters, Arizona Global Campus
Human Services
PhD (unfinished), Capella University
Human Behavior
Counseling
MDiv. Hood Theological Seminary 2012
Pastoral Care
Theology
Biblical Studies
BS of Religion Mount Olive College 2006
Spiritual Formation, Criminal Justice
REFERENCES:
Bradley R. Trick, Ph.D. Gardner H. Altman, Jr.
Hood Theological Seminary PO Box 234
1810 Lutheran Synod Drive White Oak, NC 28399
Salisbury, NC 28144 *****@*****-**.*** 910-***-****
******@************.***
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