Resource Manager Customer Care

Diane O’Hara Phone: 586-***-**** E-mail: ********@*******.***

***** ********* **

Macomb, MI 48042

Employment history:

Marquis Jewelers - New Baltimore, MI October 1996-2006 Office Sales Manager

Responsible for the day to day operations of a small business. Duties included sales, banking, bookkeeping, billing, ordering all merchandise receiving merchandise, and all customer care issues. Building on customer needs to recommend ideas for individual preference on custom designs. Meet with management weekly regarding sales, and also responsible for the hiring of all staff members and scheduling employees.

RCO - Roseville, MI October 1990- 1996

Human Resource Manager

Initiating and developing, and instituting Workers Compensation clinic for contracted workers at GM and Ford and other company plants. Creating, organizing, and overseeing successful employee incentive programs, as well as the Health insurance and Benefit incentive plan for the company. Orientation of all new hires with company policies. Responsible for updating employee files, and administration of the company 401K plan.

Aetna Industries - Warren, MI September- 1985-1990 Human Resource Assistant

Interviewing, testing and placement of all hourly employees. Coordinating all medical and dental operations for 1,500 employees. Administration of 401 K plan, and also overseeing wages and increases of all employees. Responsible for continued education for employees to meet government standards with OSHA director.

Education:

High School diploma- East Detroit High School 1980 Some college: Macomb Community College

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