Center Representative Machine Operator

HOLLY BARTONE

** **** **** **. **********, CT ***57 *****.*******@*********.*** Cell: 203-***-**** PROFESSIONAL SUMMARY

Hardworking veteran with several years experience in warehouse pick/pack fulfillment, distribution and manufacturing environments, as well as 12 years experience as a Call Center Representative with expertise in providing customer support in high-call volume environment. SKILLS & ABILITIES

Exceptional workflow management Strong problem-solving aptitude Customer Service Expertise Fast learner Skilled Call Center Representative Highly dependable Customer service awards/commendations Excellent attention to detail Comfortable in fast-paced environments EXPERIENCE

Security Guard, Allied Universal Security MIDDLETOWN, CT 09/2020-Present

• Screen people before entering and before leaving facility, with and without the assistance of metal-detecting wand.

• Verify employment status of employees (past and present) before allowing entry into the building.

• Writing up incident reports as needed.

Asset Protection Associate, Stop N Shop COLCHESTER, CT 02/2020-7/2020

• Observe customers and employees on CCTV for the purpose of finding and preventing potential theft of goods and money.

• Verifying loads of new product and investigating when expected quantities of product are short.

• Observing customers and high-theft areas and items during floor walks around the facility.

• Work with local police when arrests are necessary for attempted stealing of merchandise. Layup Operator, Tighitco BERLIN, CT

07/2018-10/2019

• Applied various types of plies/layers to aerostructure fixtures.

• Experience working with different kinds of materials such as graphite, Kevlar, and fiberglass. Production/Assembly, Hobson & Motzer (through Randstad) DURHAM, CT 05/2018-07/2018

• Responsible for the operation of various machinery including deburring, camber, and various types of printing equipment in the manufacturing of medical devices.

• Responsible for ensuring quality by performing QA with a microscope to check for burrs and printing defects.

Grinder/Assembler, Okay Industries (through Westaff) NEW BRITAIN, CT 12/2017-04/2018

• Operated various grinding equipment in the manufacture of medical devices.

• QA using a microscope to inspect for defects.

Production Operator, Medtronic (through Kelly Services) NORTH HAVEN, CT 11/2016-11/2017

• Set up assembly jobs, inspection of product.

• Assembly from needles to sutures as assigned; machine operation. Assembler, Parker & Hannifin NEW BRITAIN, CT

5/2016-10/2016

• Assembled various types of mechanical assemblies Packer, Inline Plastics SHELTON, CT

11/30/2015-5/2016

• Packing, running production machines, and keeping an accurate count of items packed. Material Handler/Shipping & Receiving, Pratt & Whitney/UPS MIDDLETOWN, CT 9/2015-11/15/15

• Offload and load trucks, use a scan gun to scan parts/ Handle import and export of engine parts internationally and domestically

Order Picker, CVS DISTRIBUTION CENTER WOONSOCKET, RI 6/2015-7/2015

• Picked orders for distribution to CVS stores

Stock Person, MILTON CAT (Aerotek) MILFORD, MA

4/2015-5/2015

• Used a scan gun to put away items such as fuses, filters, bearings, etc. Assembler, ELECTROCHEM (Aerotek) RAYNHAM, MA

12/2014-4/2015

• Made various types of lithium batteries.

Assembler, VITAL MED (Aerotek) LAKEVILLE, MA

8/2014-11/2014

• Assembled various types of medical equipment

Order Picker, MYERS SUPPLY NAUGATUCK, CT

12/2013-7/2014

• Picked, packed and priced items for delivery to various retail establishment.

• Checked orders for 100% accuracy.

• Responsible for restocking.

MACHINE OPERATOR, APTAR STRATFORD, CT

6/2013-9/2013

Operated machinery for the manufacture of pumps/atomizers which are used on various dispensers for clients such as L’Oréal, Victoria’s Secret, and Johnson & Johnson. ASSEMBLER, MACHINE OPERATOR/ LEAD PERSON, SCHICK MILFORD, CT 2/2013-5/2013

• Effectively managed personnel in the high volume production of Schick razor products.

• Prepared reports for senior management.

• Responsible for addressing personnel concerns professionally and patiently.

• Helped to meet service and quality standards every review period. CUSTOMER INFORMATION SPECIALIST, AT&T HAMDEN, CT

2/2001-12/2012

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment, with tact and professionalism (850+ calls per day). EDUCATION

Greer High School - GREER, SC

Business/General Studies, Class of 1983

ADDITIONAL

Served in the United States Army as a Private First Class from 1984-1986. Training as a US Army Soldier provided valuable life skills, importance of respect, honor, and commitment, which I still uphold to this day.

REFERENCES

AVAILABLE UPON REQUEST.

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