Network Engineer Customer Service

Hani Saeed

**** ****** ***** ** 703-***-****

Lorton, VA 22079 **********@*****.***

SUMMARY

Network Management Operations and Network Restoration telecommunications professional with a range of skills including voice and data communications. Demonstrated track record of providing expert leadership and delivering timely and efficient results that contribute to cost-savings for the organization.

PROFESSIONAL HIGHLIGHTS

Wireless industry experience (monitoring, maintenance, troubleshooting, backups, installation, turn-ups, etc.).

Demonstrated experience in monitoring, maintaining, and troubleshooting land lines.

Network Engineer; implement, maintain, troubleshoot, and upgrade both hardware and software.

Prepared quick troubleshooting guides and updated current Method of Procedure’s (MOP) or WIKI’s used throughout the normal operations in the NOC.

Strong knowledge working in Long Haul DWDM network technologies (i.e. Infinera DTN Platform and Cisco ONS) on the national backbone network and interface with other departments to resolve network problems.

Strong knowledge of Transport Systems with cellular networks ranging from GSM, iDEN, analog, CDMA, 4G/LTE and commitment in DS3, OC-n and Frame Relay circuits.

Worked closely with FEMA and other Federal Agencies during hurricane seasons to ensure minimal disruption.

Hardworking individual and dedicated to worked effectively with all levels of the organization.

Proven leader to team members and other stakeholders.

Identified to work on special high-profile events including The Presidential Inauguration and NASCAR.

Operated remote testing software platforms (Centest, NetAnalyst, React, JDSU) for performance monitoring and testing of Ethernet circuits (1G, 10G, 100G, and Native Ethernet & Sonet), OC-n, DS3, DS1 and DS0 level circuits.

PROFESSIONAL EXPERIENCE

Amazon AWS – Ashburn, VA: IT Support Engineer – ID Deploy Tech 4 2019 – Current

Responsible for the advanced installation, operation, scaling and maintenance support of Amazon Web Services vast network infrastructure. Other responsibilities include troubleshooting; upgrading; conversion; migration; maintaining; basic configuration and rollout new or upgraded hardware.

Operated remote testing software platforms (Net Analyst/JDSU) for performance monitoring and intrusive testing.

Troubleshoots, upgrades, and administers multiple vendor systems.

Installs, operates, administers, and performs advanced maintenance of the regional data network elements.

Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.

Verizon Wireless – Chantilly, VA: Network Assurance – System Engineer III 2013 – 2019

Responsible for the advanced installation, operation, and maintenance of the regional data network elements, ensuring network integrity and quality. Other responsibilities include troubleshooting; upgrading; administering these platforms and multiple vendor systems; maintaining system, element and platform applications; and providing support to a varied user community; updating daily logs with site-specific information; and composing clear, concise reports for system documentation. Participate in cross-functional projects as scheduled.

Operated remote testing software platforms (Net Analyst/JDSU) for performance monitoring and intrusive testing.

Troubleshoots, upgrades, and administers multiple vendor systems.

Installs, operates, administers, and performs advanced maintenance of the regional data network elements. Jumpers and fibers run for new network elements.

Maintains systems, elements, and platform applications.

DSO/NNO/VZB Support (P, PE, Brocade, Firewall, ISP links, EDN & COIN links, VCP. eNSE, MSE).

Updates daily logs with site-specific information, Inventory Audit & management of physical equipment.

Composes clear and concise reports for system documentation.

Participates in cross-functional projects as scheduled.

Time Warner Cable - Herndon, VA: GNOC Restoration Transport 2010 – 2013

Provide maintenance, monitoring and technical support to Cisco, Juniper, ALU and Backbone/Infinera. Provide operational support for complex, wireless network deployments for global Cisco Services, Adoption, Ruckus, and BelAir.

Operated remote testing software platforms (Net Analyst/JDSU) for performance monitoring and intrusive testing of Ethernet circuits.

Interfaced closely with technicians and local exchange carriers to provide logical problem solving to ensure restoration of customers service.

Handled change management requests that impact our Cell Tower Backhaul (CTBH) customers.

Troubleshoot problems identified in lab testing and drive them to resolution. This includes understanding and working with lab test and troubleshoot IP networks, RF, DOCSIS and Outdoor Wireless Mesh accounts.

Test qualification of Wi-Fi “core” network compromising of the Authentication/Authorization

Collaborated with Wireless engineering and infrastructure vendors as necessary during outages and testing/turn-ups scenarios for test effort.

Sprint/Nextel - McLean, VA: MSO TECHNICIAN TIER II 2007 – 2009

Performed and maintained of all Mobile Switching Office and Fixed Network Engineering equipments to ensure high-quality performance and reliability.

Skilled at resolving multiple Mobile Switch Office (Central Office) and Fixed Network Engineering equipment.

Turned up STP Links and Trunk Groups, circuits from DS0, to OC-n, wired DSX panel and Fire Distribution Panel.

Maintained and supported cell sites with Dispatch Applications Processors and Metro Packet Switch.

Performed PM’s on fire suppression systems, extinguishers, batteries, and generators.

Replaced hardware on Enterprise Equipments such as Cisco Catalyst, Sun Server, PIX Server and multiple cables from CAT5 to Fiber Optic.

Collaborated with Project Managers and Provisioning Department on special projects (migration, turn ups and disconnects).

Continually provided technical assistance to internal customers (RF Ops, Field Tech, Customer Service, and the NOC/NMC).

Sprint/Nextel - Herndon, VA: NOC TECHNICIAN TIER III SME 2000 – 2007

Provided real-time and near real-time response to MSO’s regarding network faults on elements in our Nortel MSC node, Lucent 5ESS (GTS) equipment, EBTS (Enhanced Base Transceiver Site), DACS and BSC sub-systems.

Proactively prepared quick guides for the entire department to use for recurring issues, the guides assisted the team and saved time by highlighting important information in an easy reference format.

Authored several Method of Procedures (MOP’s) for the NOC to use to troubleshoot switch and network outages.

Successfully resolved network outages and closed trouble tickets.

E.Spire Comm., Inc. (CLEC) - Herndon, VA: NOC TECH TIER II 2000 – 2003

Provided maintenance, monitoring and technical support on all our Lucent 5ESS switch nodes and its network subsystems, ASM Billing grid, Cisco FIBEX customer database and NetExpert web operator gateways.

NET-tel Comm., Inc. – Washington, DC: TIER 1 TECHNICAL SUPPORT 1998 – 2000

SKILLS & TRAINING

Ticketing System and Monitoring Tool

IX Plus, Clarify, Remedy, Web Operator, Netcool

Hardware

Switch (Operation & Maintenance): Nortel DMS 100 & 250. Lucent 5ESS, ASM Billing, BSC/iBSC & Transcoder, Tellabs 5500/532L, Alcatel 1630, Alcatel 1677/1678, Glenayre Voice Mail System and Unisys, CISCO 15454 & 15310, Alcatel-Lucent TSS320, TSS100 & TSS5, Infinera, ALU-5650/7210/7705/7750, Fujitsu 1500/9500, Juniper MX960/EX8216, Comverse, Oracle, SBC’s, Acton various models

Circuits and Test EquipmentsT1, T3, OC-n, Frame Relay, ATM, Ethernet, wiring (copper/fiber) & patching

Centest, NetAnalyst, React, JDSU 8000, T-Bird 224 & 310, RFC2544, OTDR

Hardware Replacement

Netopia (3100, 4650, 7200, 4622tl), Cisco (1760, 2421), Sun Server, Cisco Catalyst and PIX Server, ALU, Rectifiers

Others

Granite (Xing), MetaSolv/TBS, MFieldwork’s/ATLAS-RMA (Return Material Authorization), UNIX, Supervision doing PM on fire suppression systems, extinguishers, batteries and generators, Proficient in MS Word, Excel, PowerPoint, Visio 2003 and Outlook 2003/2007, Secure CRT/TACACS, Hammer (Empirix)

Training

Lucent Technology/5ESS – Operation and Maintenance Nortel/DMS 100/250 – Operations Lucent Technology/ASM Billing – Operation and Maintenance Infinera Maintenance Suite (DNA) Ruckus, Cisco NCS, and BelAir WiFi, SDN/NFV Network Architecture, Linux

EDUCATION

B.S., Business Administration, Strayer University

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