Telephone Representative Customer Service
Resume:
**/**** - ******* ********** *******
Salt Lake Elementary School, Honolulu, HI
Required to play games with the preschoolers, work on phonics exercises Set up the playground equipment outside
Read books to children assist them for breakfast, cut and setup food Organize playground activities and monitor them
Set up Learning Stations, and interact with them at various stations and monitor. Escort them to lunch and assist them during meals, as well as clean up Set up Naptime activities and monitor them during resttime 08/2014 - 02/2022 Substitute Teacher
Dept of Hawaii Education, Honolulu, HI
I was expected to accept phone calls on T -seas phone system mon- sat and record the teacher's name and the name of the school, along with the job number and arrive at the school on time and excuse myself at the appropriate time and sign in and out. I read all important lesson plans pertaining for that particular class that day 03/2013 - 08/2021 Telemarketer/Surveyor
SMS Research & Marketing Services, Honolulu, HI
Duties included setting up appointments for health surveys for the Department of Health
Expected to interview clients willing to complete surveys. Expected to achieve 2to 3 interview
appointments per hr, while reading scripts, probing the clients and asking open ended questions to receive certain responses during the survery process.Remaining neutral and speaking in a professional manner and adhering to time constraits and goals.
Angela Wiggins
1162 Smith St, #2
HONOLULU, HI 96817
Phone: 808-***-****
Email: ********@*****.***
Objective
Customer Service Professional with success in meeting goals and objectives. A motivated team player with excellent people and phone skills. Seeking to upgrade and enhance skills.
Ability Summary
PROFILE Acquired skills include data entry, 10 key punch, Customer service sales appointment setter and Collector. Teacher, and word perfect. Strengths polite, able to control the conversation, able to work and reach goals under deadlines and pressure
Experience with cold calling leads
Fundraising experience
Experience as a sales person with networkmarketing Friendly, interactive and dependable
Employment History
10/2013 - 05/2014 SubstituteTeacher
Hawaii Educational Resource Services, Honolulu, HI My job duties included teaching the music classes for grades preschool through 5th I was responsible for instructing Solfege singing and performing the piano sing alongs. I instructed the classes on music theory rudiments and teaching ukulele for higher grades.Teaching Music history and rhythmic instruments. 12/2013 - 05/2014 Substitute Teacher
Mid Pac Elementary, Honolulu, HI
Job duties included sitting with preschool students and monitoring them Taking them out for play recess and cleaning the play area and setting it up Monitor them during play periods for safety and playing with them Setting up lunch, reviewing art activities with them and monitoring them Setting up rest periods, cleaning mats and reading books 04/2011 - 07/2011 Collector
NCO Financial Systems, Honolulu, HI
Duties included performing good customer service in a timely manner with accuracy Expected to quickly update an account with expectation of collecting payments on a daily basis Be able to multi-task while achieving goals on a daily basis. Working quickly on the computer during pressure hours and providing good customer service. 08/2003 - 10/2009 TelemarketerSalesRepresentative
The Honolulu Symphony, Honolulu, HI
My job duties involved contacting a database of 140,000 subscribers for the annual fund raising campaign and educating customers and selling subscription packages.Also required to work shifts at the Blasidell concert hall, greeting the customers and selling subsciption package.
01/2009 - 03/2009 Telemarketer
Muscular Dystrophy Association-Olsten Temp, Honolulu, HI Duties included cold calling local business in the corporate community to request their involvement with the lock up campaign as well as requesting donations. 11/2008 - 12/2008 Telemarketer
Omnitrak, Honolulu, HI
Survey calling prospects to get them to answer specific questions about surveys on health insurance, restaurant choices Hawaii political issues.Required to accurately data entry info
on the computer, in a timely manner. As well as continuing to keep up my dials. 08/2005 - 11/2005 Customer Service
Adecco Employment Services, Honolulu, HI
Working at a convention function at the Blaisdell convention center duties include making name tags, and directing them to the appropriate areas, Data entry all enrollment info on the computer systems.
Assigned as a customer service telephone representative for ATT 07/2002 - 03/2003 CustomerSalesAssociate
AT&T, Honolulu, HI
Responsible for meeting sales quotas, selling international and local calling plans. Operating and multi-tasking on the ramp computer and telephone systems. Required to data entry customer sign information and follow up to confirm sales. Awarded a free day for meeting sales goals objectives for ATT Customer Service Department.
Professional Music
Bachelor's Degree
Berklee College of Music, MA
General High School Curriculum
High School Diploma
Shaw High School, OH
08/2017 Substitute Teacher Certificate
CSA
Available to start work immediately
Education History
Occupational Licenses, Certificates and Training
Honors & Activities
Awarded Jazz Scholarship at Berklee College of Music Awarded a free day off for meeting sales goals objectives for ATT Customer Service Department Additional Information
Detailed References
Delores Guttman, Museum Director
Obama Hawaiian Africana Museum
1311 Kapolani Blvd, Suites 203/207
Honolulu, HI 96814-4502
Dave Wallerstein, Sales Manager
Honolulu Symphony Orchestra
San Diego, CA
Esther S, Teacher
Department of Education
1131 Ala Lilikoi St
IA
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