Customer Service Representative

Deeann Hiben

**** ******* ** ** *****

**********@*****.***

Work Experience

Barber/Stylist

Self employed - Canton, OH

August 2010 to Present

Barber stylist, hands on, creative, diplomatic, excellent communication skills, ambidextrous, entrepreneur

Transportation/Travel Planner/Guide

Candle Coach - Canton, OH

May 2017 to February 2018

Tour Specialist - organized travel plans & scheduled itineraries with Hotels,Restaurants,Chambers of Commerce/Travel Bureaus,& drivers. Created print adds, marketing on FB, compiled data, researched information for events,maps,toll expenses,parking,mileage,ticket cost.Responsible for all communication & contracts.

Scheduler, Transit Office manager,Customer Service,Dispatch,Admin Asst SARTA- Stark Area Regional Transit - Canton, OH

June 2011 to January 2016

Received Many Compliments, Certifications for Outstanding Customer Service. Public Transportation Transit office, manager working with Drivers,Dispatch,Administration,Security,assisting Customers in person, scheduling rides, handling concerns from persons mentioned above. Ordered/stocked supplies, made bus Routes, open/closed office, fax/scan reports, Sold tickets, reconciled cash/check/credit card receipts, accuracy and attention to detail with website orders, incoming/outgoing mail, online chats, Dispatch & scheduling.

Customer Service Representative

G.E MONEY - Canton, OH

January 2009 to July 2009

Handled Lord&Taylor Accounts, assisted Store Clerks calling in regarding Customers Credit Cards,helped Customer with their Credit cards- payments, finance charges,closing acct, fraud, etc. School Bus Driver

Plain Local Schools - Canton, OH

October 1998 to January 2008

School bus Driver- responsible for ETA, discipline on bus, strong communication skills with community,parents,teachers,coaches,Administration;following speed limits, State laws; handling diversity, surprises- being quick on feet,spontaneous,conscientious of other drivers, road conditions, students on bus, bus break downs, etc

Education

Associate in Business

Stark State College - Canton, OH

December 1984 to July 1985

Associate

Skills

Office Management, Travel planner/dispatch, Scheduler, Administration Asst, Customer Service, Hairstylist

Certifications/Licenses

Class B CDL

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