DERECHE, JAEL

*** ***** ***. ****, ***** Pardo, Cebu City

**** ***********

Contact No.: 095********

OBJECTIVES:

To seek a position in your company where I can practice more of my skills and knowledge.

JOB EXPERIENCES:

Company Name: IRESPONSE BUSINESS SOLUTIONS, INC.

Address : Unit 303, 3rd floor, H2N Building 2, Ocampo Drive, White Road

Inayawan, Cebu City, 6000 Philippines

Position : Quality Verifier

Date : December 16, 2020 – December 6, 2021

RESPONSIBILITIES:

Listened recorded live calls.

Do check YES or NO to the default checkbox in the dashboard if the agent asks or not the item for the specific scorecard.

Company Name: IRESPONSE BUSINESS SOLUTIONS, INC.

Address : Unit 303, 3rd floor, H2N Building 2, Ocampo Drive, White Road

Inayawan, Cebu City, 6000 Philippines

Position : Calibrator

Date : June 23, 2019 – December 16, 2020

RESPONSIBILITIES:

Listened recorded live calls from QA’s.

Listened and reviewed calibrated calls or perform side-by-side while communicating feedback to

QA’s.

Company Name: IRESPONSE BUSINESS SOLUTIONS, INC.

Address : Unit 303, 3rd floor, H2N Building 2, Ocampo Drive, White Road

Inayawan, Cebu City, 6000 Philippines

Position : Quality Verifier

Date : November 20, 2018 – June 23, 2019

RESPONSIBILITIES:

Listened recorded live calls.

Do check YES or NO to the default checkbox in the dashboard if the agent asks or not the item for the specific scorecard.

EDUCATIONAL ATTAINMENT:

College : University of Cebu – Main Campus

Course : Bachelor of Science in Computer Science

School Year : 2007 - 2009

Secondary : Mambaling Night High School

School Year : 2000 - 2004

Elementary : Mambaling Elementary School

School Year : 1997 – 1999

Elementary : Genaro Perez Elementary School

School Year : 1992 – 1997

PERSONAL INFORMATION:

Age : 35 years old

Gender : Female

Civil Status : Single

Weight : 154 lbs.

Height : 5’2

Citizenship : Filipino

Religion : Roman Catholic

CHARACTER REFERENCES:

Hon. Jun Gabuya

Cebu City Councilor

Hon. Omar Louie Rey Kintanar

Brgy. Councilor

Angeli Salasinas

Quality Assurance Analyst

Judilla Aballe

Quality Assurance Analyst

Nieves Canabe

Julie’s Supervisor

I hereby that the above information is true and correct to the best of my knowledge and belief.

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