East Hampton Customer Service

GINO P BOMBACE

East Hampton. NY ***** l ***--***-7716 \ bulet: rootorwne.ne t

PROFfSSIONAL PROFILE "h and also a Gourmet

Seasoned as an essential worker with . . year5 of service • at ocKtail a high service end stea" for large oose groups and sporting . Food Service as a Floor manager. Provided fuH food and c 1. ed armed security guard. events.Owned and operated a Tavern for 12 years. T ra1ne · d yearly as a 1cens QUAllFIC A TIO NS

• Outstanding customer service

• Excellent judgment

• Suggestive selling

• Food service

• Anticipating guest needs

• Ordering wine, beer and liquor

• Strong organizational skills

• Extensive beer knowledge

• Maintaining a clean bar

RELEVANT EXPfRlENCE .

-Recognized an increase of positive online reviews for my establishment. EXPERIENCE

o, /2017 to 11 /2020

-Consistently received 100% positive customer feedback.

-Taught employees how to excel with customer service. Aoor Manager

Cltarela The Ultimate Gourmet Market - East

Hampton,Bridgehampton,Southampton, NY

9/26/2017 to 11 /28/2020-Floor Manager

CHareUa UC- East Hampton,Bridgehampton,Southampton

-Duties Included:

-Customer Service-Greeting.Pointing out where items are located.Assisting in returns and making sure that the customer is satisfied with their shopping.

-Helping the staff to improve their duties on a daUy basis.

-Approving orders being sent to the warehouse and outside vendors. Making sure the orders that are being sent.went by the previous movement report .Last 4 weeks this year.last 4 weeks last year.

-Overseeing all deportments.making sure all of the products that were being displayed were up to company standards.

-Placing special orders for the customers.

-Working with other locati~ns and th~ needs and also the needs of the location where I was working.

-Opening a store and making sure it was ready in all departments at the opening hours posted.

-Interacting with all department managers to ensure the shelves were being restocked as needed.

-Closing a location.which included taking pictures of departments that were not left in a orderty manner.checking backpacks as the staff is leaving according to company guidelines.also going through the building and making sure aB refrigeration doo~ ore shut and the shelves are restocked and ready for the next opening day. · .

-Contributing to the Daily Log that that was started at the the opening of tha1 day.and Emailing to the Directer of Operations and the managers of the store.

-Setting alarms for closing.

07 /2004 to 11 /2016 OWner

Wolle's Tavern -,East Hampton. NY

Delivered quality food and beverage service to guests in a responsible manner. oversaw an increase of positive online reviews for our establishment. Created a list of signature drinks that increased bar revenue by 15%.0verall I have 20 years bartending experience.

• Set pricing structures according to market analytics and emerging trends. 04/2002 to 09/2004 lartender/Servef

lobby Vans - Bridgehampton, NY

Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a respo~sible manner. Delivered food and beverage orders within established timeframes 05/1998 to 09 /2002 lartender/Server

Rowdy Hal - East Hampton. NY

Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Delivered food and beverage orders within established timeframes Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. 01/2014 to 11/2020 Licensed Armed Guard

EDUCATION

1978

AFFILIATIONS

lntematlol Security Associates - East Hampton, NY

• Worked with International Security Associates Inc.

• Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.

• Drove clients to their preferred destinations.Waited for them and took them to any destination needed.

• Worked for The Hamptons Jewish Center-Westhampton Beach.NY as an armed Body Guard.during saturday night services.

• Maintained order and safety whije providing customer service and information to facility visitors.

• Responded to and thoroughly investigated all reported incidents to protect company assets.

High School Diploma: Business

New Rochele High School - New Rochelle. NY, Westchester Coursework includes Management Basic studies

Business

Iona College - New Rochelle, NY. USA

USGA

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