Customer Service Corporate Trainer

Anthony Briscoe

Lancaster, CA ***** 949-***-****

*******.*.********@*****.***

Objective

Detail-oriented aerospace professional bringing a proven history of effectively executing manufacturing processes and methods to efficiently produce a quality product. Strong knowledge of engineering principles and practices with a long term goal to advance into an engineering role.

Skills

•Microsoft Office

•CATIA and SolidWorks interpretation, blueprint reading

•GD&T Knowledge

•Project and Team Management

•AS9100 & ISO 9001 Compliant

•MES/ERP/SAP Experience

Experience

Northrop Grumman Corporation: Aircraft Structures Mechanic September 2018-Present

•Currently assigned to the F-35 production line

•Holds a plethora of certifications through Northrop Grumman; ie electrical testing, fuel pressurization, coaxial cables, vacuum pressure

•Knowledgeable in component installation, fastener installation, airframe installation, aircraft sealing, composite and sheet metal fabrication, repair

•Coordinates well with leadership and support personnel, management, engineering, DCMA, MRB, quality assurance

•Assists with implementation and revision of new and current work orders

•In charge of on-the-job training for new members of production teams

•Liaises and receives mentorship with and from senior engineering colleagues

Red O Restaurant: Manager/Corporate Trainer November 2012-June 2016

•Boosted confidence of employees by providing skilled training to improve knowledge and productivity

•Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees

•Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue

•Prepared employee schedules to maintain appropriate staffing levels during peak periods

•Assessed operational performance to maintain compliance with company and industry standards

•Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance

•Managed daily operations and processes for reservations, budgeting and forecasting

•Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions

•Mentored front of house personnel on company policies customer service techniques and professional communication

Education

Antelope Valley College April 2018- June 2018

•Certificate of Airframe and Fabrication

Woodbridge High School September 2010-June 2014

•High School Diploma

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