Personal Assistant Customer Service
Resume:
Alyssa Thomas
Sidney, NY *****
***************@*****.***
Adaptable professional with 6.5+ years of experience and a proven knowledge of customer service, data collection and analysis, and assisted living. Determined and dedicated to leverage my skills to successfully fill the Customer Service/Healthcare/Hospitality/Busniess role. I believe the more that I am able to experience and learn the more I can really push myself and expand to my fullest potential. Your company would be the perfect opportunity for a success driven, and dedicated worker like myself. Authorized to work in the US for any employer
Work Experience
Packager/Machine Operator/Cleaning and Sanitation
Catskill Packing LLC - Sidney Center, NY
April 2021 to July 2021
Meat Packer Responsibilities:
Inspecting stock for bones, sinews, and fatty tissue. Weighing meat to meet the client's specifications. Wrapping and packing meat products according to company guidelines. Loading and unloading distribution and/or delivery trucks. Working with the storage management department to ensure that all products are stored properly. Ensuring that all orders are complete and accurately documented. Adhering to and implementing the company's health and safety guidelines. Process Hygiene:
One of the primary functions of a slaughterhouse cleaner is to sterilize the equipment in between uses. This includes hooks, countertops, knifes and cutting tools, grinders and other meat processing equipment. To effectively clean these apparatuses, the worker must dismantle the machinery and disinfect each piece individually, Slaughterhouse cleaners might also be responsible for the disposal of hazardous fluids.
Cleaning:
Slaughterhouse cleaners must remove all trace of fats and proteins from equipment and holding stations in between shipments. They clean these leftovers using high water pressure, heat and intense detergents. They must know which types of cleaning agents to use on each mess. Slaughterhouse cleaners often use large machinery to clean wide surface areas, For smaller equipment that must be cleaned by hand, they must use gentler agents to keep themselves safe.
Disinfecting:
Cleaning goes further than removing the visible fat, protein and dirt off the machinery. Slaughterhouse cleaners must completely disinfect all areas where meat will be processed, creating a sterilized environment in between shipments.
Direct Support Professional
Springbrook - Sidney, NY
February 2019 to April 2021
• Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
• Perform healthcare-related tasks, such as monitoring vital signs and administer medication, under the direction of registered nurses or physiotherapists.
• Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
• Instruct or advise clients with household cleanliness, hygiene, nutrition, behavior plans, daily routines, personal care, and assisting them to work towards their goals.
• Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
• Provide clients with communication assistance, typing their correspondence or obtaining information for them.
• Prepare Food and beverages per their meal time plans.
• Help assist individuals who can not feed them selves.
• Financially assisting them with buying their basic needs wants and necessities.
• Putting away house stock.
Cashier/Store Associate
Mirabito Holdings Inc - Hancock, NY
April 2016 to July 2017
• Greet customers
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Demonstrate use or operation of merchandise.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Inventory stock and requisition new stock.
• Ticket, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.
• Clean shelves, counters, and tables.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Bag or package purchases, and wrap gifts.
Sandwich Artist/Cashier
Subway - Hancock, NY
April 2016 to July 2017
• Clean food preparation equipment, work areas, and counters or tables.
• Take orders from customers and cook foods requiring short preparation times, according to customer requirements.
• Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.
• Perform food preparation tasks, such as making sandwiches, carving meats, making soups or salads, baking breads or desserts, and brewing coffee or tea.
• Plan work on orders so that items served together are finished at the same time.
• Complete orders from steam tables, placing food on plates and serving customers at tables or counters.
• Perform general cleaning activities in kitchen and dining areas.
• Accept payments, and make change or write charge slips as necessary.
• Order supplies and stock them on shelves.
CNA Trainee
Roscoe Regional Rehabilitation & Residential Healthcare Facility - Roscoe, NY August 2016 to January 2017
• Clean food preparation equipment, work areas, and counters or tables.
• Take orders from customers and cook foods requiring short preparation times, according to customer requirements.
• Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.
• Perform food preparation tasks, such as making sandwiches, carving meats, making soups or salads, baking breads or desserts, and brewing coffee or tea.
• Plan work on orders so that items served together are finished at the same time.
• Complete orders from steam tables, placing food on plates and serving customers at tables or counters.
• Perform general cleaning activities in kitchen and dining areas.
• Accept payments, and make change or write charge slips as necessary.
• Order supplies and stock them on shelves.
Store Associate/Cashier
Mirabito Energy Products & Convenience Stores - Sidney, NY April 2016 to July 2016
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Prepare sales slips or sales contracts.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Maintain records related to sales.
• Demonstrate use or operation of merchandise.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Inventory stock and requisition new stock.
• Ticket, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.
• Clean shelves, counters, and tables.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Bag or package purchases, and wrap gifts.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Answer customers' questions, and provide information on procedures or policies.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Stock shelves, and mark prices on shelves and items.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Sort, count, and wrap currency and coins.
Education
High school diploma
Hancock Central High School - Hancock, NY
September 2013 to June 2016
Skills
• Senior Care
• Food Service
• Caregiving
• Cleaning Experience
• Home Care
• Meal Preparation
• Senior Care
• Food Service
• Cashiering
• Laundry
• Alzheimer's Care
• Vital Signs
• Patient Care
• Personal Assistant Experience
• Medication Administration
• Infection Control Training
• Hospital Experience
• Customer service
• Dementia Care
• Driving
• Office Management
• Data Collection
• Hospice Care
• Medical Records
Certifications and Licenses
CPR/First Aid
June 2021 to June 2023
I had taken my CPR class when I was going through training with Broome Developmental in June of 2021
Assessments
Nursing assistant skills — Proficient
January 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
First aid — Highly Proficient
January 2021
Treating common medical emergencies
Full results: Highly Proficient
Delivery driver — Proficient
January 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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