Customer Service Representative
Resume:
Augusta, GA *****
762-***-**** ************@*****.***
ANDREA DAWN STODDARD
OBJECTIVE
Task-driven and organized professional who possesses excellent problem-solving skills; promoted two levels within two years; energized by large projects and variety in duties; superb customer service skills honed in the credit and collections environment; works well individually and with a team; executes duties using good interpersonal and communication skills with management, staff, and customers; a person of integrity.
SKILLS
Management, Supervision, Team Building and Leadership
Microsoft Word, Excel, and Outlook
Credit Card processing software: Card Connect, Card Point, Skipjack
Guarda Cash Logistics/Vault orders
Restaurant POS: Positouch, ACH Payments: Billtrust
Western Union, Coinstar, Telecheck
Office Machines: Copier, FAX, scan, multi-line phone system, adding machine
WORK HISTORY
HYATT PLACE, AUGUSTA, GA
Bartender/Cook, September 2019–March 2020 (COVID – layoff)
Responsible for effectively running kitchen and bar
Prepared reports needed for food and produce ordering, food cost control, labor cost control, and inventory
Ensured quality of service and customer satisfaction
Reconciled cash drawer and made deposits
Ensured policies and procedures were followed in all transactions and communications
JERSEY MIKE’S SUBS, AUGUSTA, GA
Store Manager, March 2019–August 2019
Responsible for hiring/terminating, training, scheduling, and team building for seven (7) plus crew members
Prepared reports needed for food and produce ordering, food cost control, labor cost control, and inventory
Ensured quality of service and customer satisfaction
Reconciled cash drawer and made deposits
Ensured policies and procedures were followed in all transactions and communications
Shift Leader, December 2018-February 2019
Assisted with shift schedules, according to availability
Led the shift being responsible for product production and guest satisfaction
Supported the General Manager in all ways, as needed
AUGUSTA SPORTSWEAR, AUGUSTA, GA
Credit Analyst, January 2018–November 2018
Credit analysis on open and new account applications for approval up to $25,000.00 credit limit
Prepared reports for upper management regarding customer account applications, delinquencies, and resolutions
Identified and solve posting problems with cash applications
Reconciled account balances through collections efforts
Ensured policies and procedures followed in all transactions and communications
Oversaw work done by Jr. Credit Analysts
Jr. Credit Analyst, March 2017–December 2017
Credit analysis on open and new account applications for approval up to $25,000.00 credit limit
Performed annual credit reviews on high risk accounts
Resolved collection disputes
Provided training assistance to new collections hires
Credit and Collections Specialist, September 2016-March 2017
Performed account reconciliations, daily credit holds, monthly statements, recommendations for credit limit adjustments
Assisted, identified, and resolved cash applications problems: short payments, overpayments, double payments, etc.
Conducted maintenance of accounts receivable including management of claims, charge backs, NSF checks, customer inquiries, and charge-offs
VICTORY DUNCAN, AUGUSTA, GA
Nanny/Housekeeper, May 2016-August, 2016
Provided safe, nurturing environment for six children/ages 2-12
Performed household duties to include laundry, cooking, cleaning, and transportation
BOMARK SPORTSWEAR, AUGUSTA, GA
Credit and Collections Specialist (Temporary), January 2016-April 2016
Received payments for orders and payments on N30 accounts and post amounts paid to customer accounts
Notified or located customers with delinquent accounts in an attempt to secure payment using postal services, telephone, email, etc.
EVANS SALES, AUGUSTA, GA
Shipping and Receiving Clerk, January 2015-January 2016
BOMARK SPORTSWEAR, AUGUSTA, GA
Credit and Collections Specialist, March 2011-January 2015
KROGER, EVANS, GA
Cashier/Customer Service/Accounting December 2008-September 2009
Conducted front end management
Prepared daily deposits for Garda Cash Logistics
Balanced and rebuilt all tills
Prepared authorizations, daily accounting reports, and weekly account records
BOMARK SPORTSWEAR, AUGUSTA, GA
Customer Service Representative, February 2008-September 2009
EDUCATION
AUGUSTA UNIVERSITY, AUGUSTA, GA
One semester completed
CREDIT RESEARCH FOUNDATION
Certificate of Professional Development (2018)
LAKESIDE HIGH SCHOOL, EVANS, GA
High School Diploma, 1995
REFERENCES
LINDSAY FROST, CLINICAL COUNSELOR, HOPE HOUSE OF AUGUSTA, 706-***-****
TAMERA MILLER, ORP CASE MANAGER, HOPE HOUSE OF AUGUSTA, 706-***-****
MERYL LARKINS, EMPLOY,ENT SPECIALIST, HOPE HOUSE OF AUGUSTA, 706-***-****
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