EXPERIENCE

VALUE KIA, PHILADELPHIA PA

****-****

Answered, screened and directed inbound phone calls Received and assisted clients and escorted them to correct destinations; offices, conference meeting Performed general secretarial duties, including- meeting scheduling, appointment set up, faxing and mailing. Took verbal and written messages and transmitted them to exact person/destination. Received and sorted e-mail and electronic deliveries.

DOLLAR FINANCIAL GROUP, BERWYN PA

2002-2007

Retrieved messages from voice mail and forward to appropriate personnel. Answered incoming telephone calls, determined purpose of calls, forward calls proper destinations Took and delivered messages or transferred calls to voice mail to appropriate personnel. Created and print fax cover sheets, memo, correspondence, reports, and other documents Performed other clerical duties such as filing, photocopying and collating.

EDUCATION

OVERBROOK HIGH SCHOOL

GED

REFERENCES

WALLACE CUSTIS

PROGRAM DIRECTOR

267-***-****

LINDA ANDERSON

OFFICE PROFESSIONAL

PROFILE

Experienced office professional with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

SKILLS & ABILITIES

Strategic Preparation, Awareness,

Empathy, Active Listening, Problem Solving; Microsoft Office

Excel, Spreadsheet, Word

VITALS

6006 Samson Street, Philadelphia, PA 19139

T 267-***-****

E adq5gu@r.postjobfree.com

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