Customer Service Program Director
Resume:
EXPERIENCE
VALUE KIA, PHILADELPHIA PA
Answered, screened and directed inbound phone calls Received and assisted clients and escorted them to correct destinations; offices, conference meeting Performed general secretarial duties, including- meeting scheduling, appointment set up, faxing and mailing. Took verbal and written messages and transmitted them to exact person/destination. Received and sorted e-mail and electronic deliveries.
DOLLAR FINANCIAL GROUP, BERWYN PA
2002-2007
Retrieved messages from voice mail and forward to appropriate personnel. Answered incoming telephone calls, determined purpose of calls, forward calls proper destinations Took and delivered messages or transferred calls to voice mail to appropriate personnel. Created and print fax cover sheets, memo, correspondence, reports, and other documents Performed other clerical duties such as filing, photocopying and collating.
EDUCATION
OVERBROOK HIGH SCHOOL
GED
REFERENCES
WALLACE CUSTIS
PROGRAM DIRECTOR
LINDA ANDERSON
OFFICE PROFESSIONAL
PROFILE
Experienced office professional with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
SKILLS & ABILITIES
Strategic Preparation, Awareness,
Empathy, Active Listening, Problem Solving; Microsoft Office
Excel, Spreadsheet, Word
VITALS
6006 Samson Street, Philadelphia, PA 19139
E *****************@*****.***
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