Customer Service Representative

Professional Summary

Skills

Work History

LORI ANN MCBANE

*** ***** ******* **** ***, Palm Coast, Fl 32164 • Home: 386-***-**** • Cell: 908-***-**** • **********@*****.***

Qualified ASSISTANT MANAGER with 20 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 20yrs years retail experience in a fast-paced, team-based environment. Motivated customer service specialist with over years 20yrs retail experience in a fast-paced, team-based environment. excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Excellent communicator with 20 years in a demanding call center environment as a Customer Service Representative. Patient and empathetic with extensive background in conflict resolution and customer care. Desires a MANAGEMENT role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. ABILITY TO UNDERSTAND THE NEEDS AND WANTS

OF MY CUSTOMERS.

I AM A FAST LEARNER.

I TAKE PRIDE IN MY WORK.

GOOD WITH COMPUTER

ABILITY TO SOLVE CUSTOMERS ISSUES IN A TIMELY

MANNER.

ALWAY WILLING TO LEARN SOMETING NEW.

Human Resources, 06/1997 to 03/2010

Babies R US – Westbury, NY, Sayville NY,Massapequa NY, Jacksonville FL GREETING CUSTOMERS,OPENING AND CLOSING THE STORE.

SUPERVISE EMPLOYEES, OFFERING PRODUCT KNOWLEDGE TO THE CUSTOMERS AND EMPLOYEES, TRIANING NEW EMPLOYEES,TAKING CUSTOMER ORDERS OVER THE PHONE AND IN PERSON.CASH HANDLING,DEPOSITS.

HUMAN RESOURCES, 07/2009 to 03/2010

Babies R US – Jacksonville, FL

HIRE, RECRUIT, TRAIN NEW EMPLOYEES,JOB FAIRS SUBMIT I-9 Complete hire paperwork, GROUP INTERVIEWS PERFORM HR AUDITS.

ASSOCIATE, 06/1996 to 05/1997

BED BATH AND BEYOND – Sayville, NY

CUSTOMER SERVICE, SPECIAL ORDERS, OFFER PRODUCTS TO CUSTOMERS, GENERAL HELP AROUND THE STORE

Sales Associate, 01/1996 to 01/1997

Bed Bath & Beyond – Lake Grove, New York

Store associate, 01/1989 to 01/1996

King Kullen – West Islip, New York

Store associate in various positions,and locationsas cashier,stocking and bookkeeping as well as handling price changes;Assisted in grand opening initiatives in Mount Sinia,Port Jefferson,Sayville,Bay Shore and West Islip. ASSISTANT MANAGER, 10/2011 to Current

DOLLAR TREE – Palm Coast, 32137, FL

Primary responsibility is to supervise the day to day operations and to handle all Guest Satisfaction Standards in the absence of a salaried member of management.Maintain and oversee all departments within the store and to help out any department that needs assistance or guidance.Assist management staff in merchandising and sales iniatives,and create a positive and enthusiastic selling enviorment for our guests.Assist in development and training of our department supervisors and store associates. Infant Care Supervisor and Furniture Supervisor,

Education

Westbury

Infant Care Supervisor,Furniture Supervisor and Baby Gear Supervisor, 06/1997 to 07/2008 BABIES R US – Westbury, NY

Responsible for the day to day merchandising and sales within a specific department within the store;developed a strong leadership role in training and developing a staff that was focused on exceptional guest satisfaction.Maintained store standards and followed SOP's within each department.Devoloped a strong work ethic,and created a fun enviorment for my staff to work as well as developed strong communication skills in a diverse enviorment.Maintain a strong visual presentation of the department and ensure execution of planograms and signage per SOP standards.Complete assigned tasks and develop skills in prioritizing and delegating.Participating and interact in Parent Seminars,Baby Fest events and store sponsored activities.Achieved my first Supervisor position within six months of initial hire,and was awarded Associate of the Month on numerous occasions.

ASSISTANT MANAGER, 01/2012 to 08/2012

TOYS R US – Elizabeth, NJ

OPEM AND CLOSE THE STORE,SUPERVISE EMPLOYEES, CASH HANDLING, DEPOSITS UNLOAD TRUCKS CUSTOMER SERVICE.OFFER PRODUCTS TO CCUSTOMERS WITHIN THE AGE OF THE CHILD Diploma: 1986

Longwood High School - Middle Island, New York

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