Supply Technician Customer Service
Resume:
Delena Roshell Williams
Kempner TX
Home: 254-***-****
Work: 254-***-****
Primary Email: ********@*****.***
Alt Email delena357gmail.com
Objective:
To obtain a professional position within your organization utilizing skills with an opportunity for upward mobility based on experience and job performance.
Qualifications:
●Over 19 years in the Customer Service industry and over 16 years in the Logistics support with eight years of experience in effectively training and supervising personnel.
●Possess extensive knowledge in planning, organizing, directing, and controlling daily operations as well as interaction with Senior Military Personnel.
●A proactive manager with strong work ethics and willing to make decisions.
●Proficient in Microsoft Project Applications, Internet and Email Standard Army Retail Supply System Management Ft Hood Texas 2002
●Knowledge of MS Word, Excel, PowerPoint, Microsoft Access
●Global Air Transportation Execution System (GATES)
●GDSS II (Global Decision Transportation Support System)
●Radio Frequency ID – Transit Visibility (RF –ITV)
●Integrated Booking System Container Management Module (IBS-CMM)
●Information Management Officer (IMO)
●Access Classified Material Handlings
●Standard Army Retail Supply System (SARSS).
●Federal Logistics Database (FEDLOG)
●GCSS-ARMY –(Global Combat Support System)
●LIW (Logistics Information Warehouse)
●Secrete Security Clearance
WORK EXPERIENCE:
Maintenance Reports Coordinator Bagram Afghanistan Oct 2017- Present
Collected all mission documentation, checking documentation for accuracy.
Responsible for researching and collecting all necessary data in the difference phases of the maintenance, supply and quality processes.
Ensure Completeness, accuracy, and integrity of the files containing the data collected within the maintenance, supply and quality processes of the maintenance department.
Develop and organize new maintenance projects and missions associated with contract.
Collects and distributes data from the Safety Advisory Messages from Tank-Automotive and Armaments Command Unique Logistics Support Applications.
Prepares detailed reports, presentation, flow charts, decisions tree and any other Lean Six Sigma methodology and standards.
Gather information from work orders and supplies required data to the Modification Management Information System Army site.
Filed and maintain all documents per ISO Policies, Procedures and work instruction in support of the Quality Management System.
Ensure that the appropriate Maintenance Allocation Chart is applied to Work Orders.
Prepare and attend sensitive briefings.
Sr. Supply Technician Ft. Hood Texas Jan 2014 – Oct 2017
●Logistic support for an installation level Medical Readiness Center that serves an active duty population of 60,000 soldiers.
●Ordered and coordinated distribution of vaccines and related supplies to installation units using DMLSS system.
●Conducted Soldier Readiness (SRP) in the worldwide III Corps contingency missions and Global War on Terrorism.
●Responsible for ensuring all medical supplies are properly inventoried using DMLSS system (Defense Logistics Standard Support) and ensure minimum stock levels are maintained.
●Maintained a weekly log on all vaccines lot numbers and ensured files were updated per DOD and CDC regulations.
●Coordinated and provided technical medical training to 10 enlisted soldiers that were rotated for training every 89 days.
●Gathered and maintained statistical data for clinical reports.
●Maintained documents register for two Class VIII accounts in access of 100,000 dollars.
●Direct supervisor of two soldiers in the administration and documenting of vaccines to over 150 soldiers daily.
●Review profiles and update III Corp General on weekly Non deploy-able soldiers.
●Creates and implements standard operating procedures for clinic.
●Train new personnel on policies and procedures.
●Create spreadsheets for weekly reports.
Data Records Report Manager Kandahar Afghanistan Aug 2012- Jan 2014
Collected all mission documentation, checking documentation for accuracy.
Responsible for maintaining and performing quality control (QC) checks on all transportation documentation.
Facilitated safe, orderly and expedient theater movement of US forces, Coalition forces, and civilian contractors via helicopter while adhering to SOP and maintaining rigid safety standards.
Update the information in GATES
Ensured the correct information is transmitted to the appropriate system, and physical documentation sent to the correct office.
Use GDSSII to track and monitor flights
Responsible for cargo up and down load. Organizing major and minor movements of cargo with customers and clients.
Provided excellent customer service to both military and civilian passengers about their concerns and needs regarding briefings, manifesting and flight schedules.
Communicated daily with US/Coalition flight crews to keep accurate and updated flight manifests.
Produced general activity reports pertaining to mission data, number of flights and personnel.
Responsible for generating daily, weekly and monthly reports to the air force personnel on movement of aircraft, personnel, cargo and other data records.
File and maintain all documents per AFRIMS
Sr. Supply Technician Ft. Hood Texas Nov 2011 – Aug 2012
●Logistic support for an installation level Medical Readiness Center which serves an active duty population of 60,000 soldiers.
●Ordered and coordinated distribution of vaccines and related supplies to installation units using DMLSS system.
●Conducted Soldier Readiness (SRP) in the worldwide III Corps contingency missions and Global War on Terrorism.
●Responsible for ensuring all medical supplies are properly inventoried using DMLSS system (Defense Logistics Standard Support) and ensure minimum stock levels are maintained.
●Maintained a weekly log on all vaccines lot numbers and ensured files were updated per DOD and CDC regulations.
●Coordinated and provided technical medical training to 10 enlisted soldiers that were rotated for training every 89 days.
●Gathered and maintained statistical data for clinical reports.
●Maintained documents register for two Class VIII accounts in access of 100,000 dollars.
●Direct supervisor of two soldiers in the administration and documenting of vaccines to over 150 soldiers daily.
●Review profiles and update III Corp General on weekly Non deploy-able soldiers.
●Created and implements standard operations procedures for clinic.
●Train new personnel on policies and procedures.
●Created spreadsheets for weekly reports.
Sr. Logistics Coordinator KBR TTM / H2 Mosul, Iraq Jan 2010 – Nov 2011
Collected all mission documentation, checking documentation for accuracy.
Tracked and monitored lost cargo in GATES
Responsible for maintaining and performing quality control (QC) checks on all transportation, passengers, and cargo documentation.
Update the information in GATES
Ensured the correct information was transmitted to the appropriate system, and physical documentation sent to the correct office.
Created AMR’s(Air Movement Request) and TMR’s(Transportation Movement Request) for unit movement and cargo
Responsible for cargo up and down load. Organizing major and minor movements of cargo with customers and clients.
Provided excellent customer service to both military and civilian passengers about their concerns and needs regarding briefings, manifesting and flight schedules.
●Communicated daily with US/Coalition flight crews to keep accurate and updated flight manifests.
●Produce general activity reports pertaining to mission data, number of flights and personnel.
●Identifies and troubleshoots problem areas in movement objectives and communicate it to upper management.
●Trained new personnel on policies and procedures.
●Responsible for daily, weekly and monthly reports.
●Classified and stored information, usually using special computer applications, for easy access and retrieval;
●Answering inquiries from an immediate client group, and others;
●Carried out current awareness or alerting services, this may consist of the dissemination of information about additional resources, and include a more comprehensive service on relevant topics. Analyzed information with a view to repackaging it for easy use by the user;
●Supervised and trained 12 personnel
Sr. Supply Technician Ft. Hood Texas Mar 2008 – Jan 2010
●Logistic support for an installation level Medical Readiness Center which serves an active duty population of 60,000 soldiers.
●Ordered and coordinated distribution of vaccines and related supplies to installation units.
●Conducted Soldier Readiness (SRP) in the worldwide III Corps contingency missions and Global War on Terrorism.
●Responsible for ensuring all medical supplies using DMLSS system (Defense Logistics Standard Support) and ensure minimum stock levels are maintained.
●Maintained a weekly log on all vaccines lot numbers and ensured files were updated per DOD and CDC regulations.
●Coordinated and provided technical medical training to 10 enlisted soldiers that were rotated for training every 89 days.
●Gathered and maintained statistical data for clinical reports.
●Maintained documents register for two Class VIII accounts in access of 100,000 dollars.
●Direct supervisor of two soldiers in the administration and documenting of vaccines to over 150 soldiers daily.
●Updated immunizations, Physicals, Hearing, and Vision on Med pros Data base.
●MRO re-directs wholesale and retrograde processing. Issues commands to properly execute the standard Army Retail Supply System (SARSS).
●Prepare daily, weekly, and monthly reports for material coordinator and supply technician.
●Supervised the screening and documenting in medical records and 2766.
●Created and implements standard operating procedures for clinic.
●Train new personnel on policies and procedures.
Sr. Logistics Coordinator KBR TTM / F2 Baghdad, Iraq Mar 2007 – April 2008
Collected all mission documentation, checking documentation for accuracy.
Track and monitor lost cargo in GATES
Responsible for maintaining and performing quality control (QC) checks on all transportation, passengers, and cargo documentation.
Updated the information in GATES
Created AMR’s(Air Movement Request) and TMR’s(Transportation Movement Request) for unit movement and cargo
Responsible for cargo up and down load. Organizing major and minor movements of cargo with customers and clients.
Provided excellent customer service to both military and civilian passengers about their concerns and needs regarding briefings, manifesting and flight schedules.
●Communicated daily with US/Coalition flight crews to keep accurate and updated flight manifests.
●Produced general activity reports pertaining to mission data, number of flights and personnel.
●Provided complete and accurate data regarding active or future Catfish Aviation missions throughout the theater without compromising OPSEC.
●Trained new personnel on policies and procedures.
●Responsible for daily, weekly and monthly reports.
●Classified and stored information, usually using special computer applications, for easy access and retrieval.
●Conducted online and internet searching and information retrieval in order both to answer queries and to provide a more proactive dissemination service.
●Developed internal information resources and networks (knowledge management), via intranet sites.
General Studies 40 credit hours 2008-2009 Augusta, Ga 2010
1 Year BSN Transition, Central Texas College, Killeen Texas 2002
2 Year College LVN, Central Texas College, Killeen, Texas 2000
LICENSES/CERTIFICATES:
Hazardous Material Certification
30 Hour OSHA
Correction Officer Certification
BLS Instructor
IMO Certification
SARRS Certified
GCSS Army Certified
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