Customer Service Nurse Assistant

Silver Spring, MD ***** 240-***-**** **********@*****.***

.

MARTHA GOMEZ

EDUCATION

Chamberlain University, Tysons Corner, VA

Bachelor of Science, Expected in 03/2024

Fomen Academy

Certification, 01/2020

Sherwood High School, Sandy Spring, MD

High School Diploma, 06/2016

PROFESSIONAL SUMMARY

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

SKILLS

Activities of Daily Living ADL Support

Observation Documentation

Emotional and Social Support

Mobility Assistance

Vital Signs Collection

Feeding Assistance

Time Management

Patient Positioning

Empathy and Compassionate Care

Oral Hygiene

Verbal and Written Communication

WORK HISTORY

CNA 08/2021 to Current

Assisting Hands Home Care, Silver Spring, MD

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals, such as temperature, blood pressure and blood sugar levels.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

CREW TRAINER 05/2016 to 12/2021

McDonald's, Silver Spring, MD

Taught new team members correct procedures for all areas of operations.

Trained other employees in customer service, food safety and performance requirements.

Set positive example for team members by providing high-quality, efficient service.

Greeted customers with smile and provided friendly service to professionally handle every need.

WAIT STAFF 06/2014 to 06/2016

Riderwood Assistance Living, Silver Spring, MD

Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.

Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

Assisted in food preparation as directed, while following instructions to meet specific dietary needs.

INTERNSHIP STUDENT 01/2016 to 03/2016

Friends Nursing Home, Silver Spring, MD

● Feed, bath and dressed patients

● Took vital signs

● Make beds and keep patients clean

● Light house keeping

● Changed and restocked patients' rooms with necessary supplies

● Assisted patients in and out of the bed

● Companionship

CERTIFICATIONS

CNA - Certified Nurse Assistant

Contact this candidate