Pʔʑʈʇʕʕʋʑʐʃʎ Sʗʏʏʃʔʛ

Sʍʋʎʎʕ

Wʑʔʍ Hʋʕʖʑʔʛ

Rʇʄʇʅʅʃ Aʎʎʇʐ

Oak Park, IL 60302

1-708-***-**** - adq5fd@r.postjobfree.com

Enumerator with over 10 years of successful experience in data records and recognized consistently for performance excellence and contributions to success in industry. Strengths in training in census demograhics. Writing case histories

Data verification

Recordkeeping

Client Engagement

Coding participant data

04/2020 to 08/2020 US Census Bureau

Federal Government – Tinley Park, IL

Conducted interviews with participants to assess eligibility. Explained questions in better detail for interviewees to allow truthful answers. Properly completed surveys by performing before ending each call. Delivered information from script regarding surveys for on-demand phone project assignment.

08/2019 to 12/2019 Front Desk Monitor

Loyola University Chicago – Chicago, IL

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Kept accounts in balance and ran daily reports to verify totals. Promoted local entertainment and sporting events and offered details to assist patrons.

Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Updated customer accounts with add-on room charges, including minibar use and room service bills.

Oversaw fast-paced front desk operations at busy college facility with as many as 200 nightly guests.

Took reservations over phone, in person and via computer for guests and provided confirmation information.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Maintained transaction security by verifying payment cards against identification.

Politely welcomed arriving guests, providing room keys and information on amenities and policies.

Eʆʗʅʃʖʋʑʐ

Aʅʅʑʏʒʎʋʕʊʏʇʐʖʕ

Welcomed each new arrival pleasantly and confirmed reservations and identification.

Issued room keys to guests upon check-in and answered questions regarding proper use.

11/2018 to 08/2019 Customer Care Specialist-Good Hands Rescue Allstate Insurance – Lamont, Illinois, IL

Utilized exceptional communication to connect with customers, assess needs and present solutions.

Conferred with customers about concerns with products or services to resolve problems and drive sales.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Defused customer concerns with exceptional conflict and problem resolution skills.

Coordinated timely responses to online customer communication and researched complex issues.

Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.

Recorded product or service failure complaints and notified appropriate departments.

Managed billing, service and account issues for homeowner customers. Identified customer issues with products or services, investigated causes, and initiated resolutions.

11/2017 to 11/2018 Customer Service Bus Driver Trainee MV Transportation – Chicago, IL

Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.

Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

Performed bus driving duties while keeping student safety in mind to maintain good safety record.

06/2015 Bachelor of Arts: Business

DePaul University - Chicago, IL

Collaborated with team of 10 in the development of census information.

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