Customer Service Pharmacy Technician
Resume:
CONTACT INFO
Wanda Ann Street-Salay
Phoenix, AZ 85018
***************@*****.***
Phone: 480-***-****
EXPERIENCE: 10/1989 - 4/2001
Maricopa Medical Center
Phoenix, Arizona
Industry: Pharmacy/Health care
Pharmacy Technician 2
Took prescriptions from patients, entered in the computer to generate label, filled prescriptions when needed, contacted doctors to get refills for patients, worked cash register. EXPERIENCE: 8/2001 - 01/2004
Wal-Mart
3721 E. Thomas
Phoenix, AZ 85018
Industry: Customer Service/Training Assistance/Sales Customer Service Associate
Answered customer's questions pertaining to Wal-Mart policy as well as merchandise. Helped give hands on training to new associates including showing them how to properly maintain a cash register. Answered telephone inquiries from both customers and other stores. EXPERIENCE: 2/2004 - 3/2006
The Results Group Internet Solutions
2845 E. Camelback
Phoenix, AZ 85016
Industry: Telemarketing/Customer Service/Training Assistance Called potential clients of The Results Group and informed them of home based business opportunities as well as training new employees in their duties working for The Results Group as well as training new employees.
It should be noted that this company closed its doors recently, a former manager's contact information is available upon request.
EXPERIENCE: 3/2006 - 5/2009
eTelecare
1801 E. Camelback
Phoenix, AZ 85016
Industry: Telemarketing/Customer Service/Training Assistance Customer Service Agent
Take calls from Cingular Wireless customers pertaining to warranty issues as well as aiding to deduce if problems with a client's cellular phone are in violation of warranty before issuing a new phone or finding other means of resolving the problem.
EXPERIENCE: 5/2009 – 4/2015
Regional Public Transit Authority, Valley Metro
101 N. First Avenue, Suite 1100
Phoenix, AZ 85003
Industry: Transportation/Customer Service
Incoming calls from transit customers, requesting information regarding routes, trip planning, closures and restrictions, logging complaints and news and updates to transit policy and changes to local route timetables/detours. Also assist in training of new employees. EXPERIENCE: 7/2015 – 4/2019
Express-Scripts
3001 S Priest Rd.
Tempe, AZ 85282
Industry: Pharmacy/Health care
Resolution Team Lead and Patient Care Technician
Assisted patients with issues related to their prescriptions and interaction between pharmacists and healthcare providers to ensure top-notch customer service as well as fulfilling the duties of pharmacy technician, providing services to pharmacists, patients, and doctors with first-time prescriptions, refills, and consultations.
EDUCATION: 6/1970 Medina Sr. High School US-Ohio-Medina High School or equivalent
Took distributive educational classes teaching business as well as customer service with internship working with companies affiliated with the school. Pharmacy Technician Certification
Pharmacy Technician Certificate in progress, training certification completed. REFERENCES:
Reference Name: Brian Rebmann
Reference Company: Regional Public Transit Authority, Valley Metro Reference Title: Transit Consultant
Phone: 602-***-****
Type: Professional
Reference Name: Sherri Lower
Reference Company: Regional Public Transit Authority, Valley Metro Reference Title: Transit Consultant
Phone: 480-***-****
Type: Professional
Reference Name: George Pollard
Reference Company: Regional Public Transit Authority, Valley Metro Reference Title: Transit Consult
Phone: 602-***-****
Type: Professional
Reference Name: Michael Castiglione
Reference Company: American Express
Reference Title: Customer Service Representative
Phone: 602-***-****
Type: Professional
SUMMARY
Years of relevant work experience: 25 to 30 Years
Date of Availability: Immediately
Work Status: US - I am authorized to work in this country for any employer. Desired Status: Full-Time
Willing to work weekends: Yes
Willing to work overtime: Yes
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