Customer Service Manager
Resume:
Shontaine Lawson
Baltimore, MD *****
**********@*****.***
PROFESSIONAL SUMMARY
Seeking to transition from the field of Retail to pursue engaging, creative work in the business industry. I am excited to employ my transferable skills to promote the objectives of the company. My experience as a manager
has encouraged me to evaluate difficult and diverse situations quickly, which allows me to devise effective professional solutions.
SKILLS
Outstanding Customer Relations
Effective Planning and Flexibility
Customer Complaint Resolution
Self-Motivated
WORK HISTORY
CUSTOMER SERVICE/FRONT END MANAGER 11/2017 to 02/2019
Michaels Baltimore, MD
Supervised, trained, motivated, and assessed retail staff to provide optimal service to customers and create a seamless workflow.
Scheduled personnel according to coverage needs and made adjustments to meet unexpected demands.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
BANQUET SERVER 09/2016 to 01/2019
Banquets And More Baltimore, MD
Provided friendly, courteous service and relayed detailed information to other staff to create memorable moments for optimal customer satisfaction.
Executed synchronized meal service simultaneously serving multiple guests.
CUSTOMER SERVICE ASSOCIATE 02/2016 to 04/2017
Delaware North Baltimore, MD
Executed excellent sales floor merchandising and selling.
Informed customers about special promotions and provided detailed information for various products.
MERCHANDISE ASSOCIATE 07/2013 to 03/2015
Home Depot Baltimore, MD
Updated pricing and signage to complete product displays and educate customers.
Restocked, accurately counted, and transported merchandise to sales floor in a timely manner, while maintaining cleanliness.
HUMAN RESOURCE ASST/FRONT END MANAGER 10/2009 to 03/2012
Price Rite Gwynn Oak, MD
Directly supervised, trained and coordinated activities of employees to promote smooth operations.
Completed purchasing, budgeting, accounting, and other office responsibilities.
EDUCATION
GED 08/2017
Baltimore City Community College, Baltimore, MD
.
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