vast computer knowledge, ability to multitask, respectful
Resume:
Alyiah Gonzalez
Wilmington, DE 19805
*********@*****.***
Objective
Experience in customer service for 4+ years and working with a team to achieve a common goal. Recognized for my ability to communicate with and lead my team. Seeking a professional work environment. With great people who will be kind. Would like to move up in a company to show my ability in management. I also have experience working in a call center setting from home and posses Windows, Microsoft/ outlook, and IOS skills
EXPERIENCE
Burger King, 2802 concord pike Wilmington, DE- Shift manager
September 2017 - November 2019
●Counting inventory such as condiments, food, dry products and the safe to ensure that we are maximizing our sales
●Leading my team to provide exceptional customer service
Amazon fulfillment center, ave Middletown,DE - warehouse associate
October 2019 - present
● Stowing items such as toys, clothing, shoes, etc...
●scanning products.
Arete, 100 commons Blvd, New Castle, DE- Receptionist
January 2019 - June 2019
●Answering phones
●Processing claims
●Faxing claims to insurance companies
●Scanning patients ambulance reports
United States postal service, 4901 Governor printz blvd, Wilmington, DE -city carrier assistant
February 2020 - September 2020
●Delivering mail to residents, offices, and businesses according to a fixed route
●Delivering parcels
●Very upbeat and efficient
Bank of new york mellon, 301 bellevue parkway Wilmington, DE - Customer service representative
February 2021- September 2021
●Answering phones up to 100 calls per day
●Assisting card holders with everyday needs ( card activation, lost cards, decline transactions )
Securitas security inc. ( agilent technologies) 512 First state blvd Wilmington, De - Security Officer
January 2022 - Current
●Watching security cameras
●Patrol two buildings
●Give access to contractors and sometimes employees
EDUCATION
Hodgson vocational technical High school 2575 Glasgow ave Newark, DE- High school diploma
August 2015 - May 2019
Graduated high school with a 3.4 GPA and certified in Medical billing and coding
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