Program Manager Scrum Master

Meilan Zweigoron

408-***-**** • *********@*****.***

SUMMARY:

● Complex program, project, and product manager with deep project leadership experience across e-commerce, software, web services, online payment, testing, incident management, and more

● In-depth knowledge of software implementation processes including Agile and Waterfall

● Proven track record of program managing cross-functional teams across business areas with competing priorities and objectives

● Certified Scrum Master and Project Management Professional (PMP)

● Fluent in English, Mandarin, and Cantonese

EXPERIENCE

Google – Search Platform Program Manager Feb ‘20 – Present

● Lead and manage cross-functional manual testing requirements and execution for over 25 Google Assistant products

● Manage test resources – encompassing over 150 individual testers across multiple devices, and multiple testing vendors – supporting Google Assistant product objectives

● Provide critical quality improvement insights for Google Assistant products, based on test results

● Create the framework of test metrics dashboard for Google Search and Google Assistant

Google – Apps Incident Management Program Manager Nov ‘17 – Jan ‘20

● Led, managed, and delivered the Gmail Transport Layer Security program across the Google Cloud organization

● Managed Google Apps incidents by leading the Incident Response teams throughout the incident lifecycle

● Developed the program management process for Apps Incident Response

● Created and conducted multiple Google Apps Incident Management process trainings to various product teams across Google

eBay – Senior Search Program Manager May ‘16 – Oct ‘17

● Managed corporate-wide initiatives and programs for Search technology teams

● Developed product development and management process across Search teams

● Established Search resource management process and reporting forum for overall success and managed Search resource plan

Apple – Senior Engineering Program Manager May ‘11 – April ‘16

● Led teams consisting of multiple departments and functions to deliver Apple Online Store payment transaction products and tools

● Developed functional specifications by translating business and operational requirements into implementable features for engineering teams

● Created technology roadmaps and product backlogs; acted as scrum master for multiple product teams

Expedia Classic Vacations – Director, Program Management July ‘05 – March ‘07

● Led a team of project managers and business analysts in engineering organization which defined user/system requirements and managed overall project deliveries

● Managed the execution of company-wide programs and projects concluding online booking engine and reservation system integration

● Created the booking engine integration strategy with an acquired tool and led the integration effort

Cadence Design Systems – Senior Program Manager Jan ‘98 – June ‘05

● Led, defined, and managed company wide programs/projects by using both Agile and Waterfall development methodologies

● Worked with IS&T team to implemented corporate wide configuration and release management tools

● Defined best practices, like software inspection, retrospective review, and M&A; provided consultancies and trainings to engineering organizations for adoptions and rollouts

Sun Microsystems, Inc. - Program Manager Mar '96 – Dec '97 IBM – Engineering Lead / Staff Programmer Sept '94 – Feb '96 Hewlett Packard – Senior Software Engineer Jun '92 – Aug '94 EDUCATION

Santa Clara University, Santa Clara, CA

● BS Computer Engineering

UC Santa Cruz Extension, San Jose, CA

● Certificate Project and Program Management

Mountain Goat Software, San Jose, CA

● Certified Scrum Master

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