End Cashier Customer Service

Eric Benda

Upper Saddle River, NJ ***** 802-***-**** ********@*****.*** LinkedIn

PROFESSIONAL SUMMARY

A highly motivated and dedicated individual who holds a Bachelor’s Degree from St. Michael’s College with 10+ years of experience in operations, customer service, and additional STEM studies. An effective communicator who builds positive relationships with team members and customers to work towards common business goals within strict deadlines. Ability to work independently and maintain self-motivation on a daily basis to achieve goals, while ensuring an exceptional customer experience. SKILLS & COMPETENCIES

Business Operations

Process Improvement

Standard Operating Procedures

Quality Control

Inventory Management

Health & Safety Protocols

Team Leadership

Customer Service

Microsoft Office Suite

EDUCATION

Mercy College Dobbs Ferry, NY 2021 - 2021

Ph.D. in Physical Therapy (completed 11 credits)

Community College of Vermont Winooski, VT 2017 - 2021 A.S. in STEM Studies (completed 43 credits)

St. Michael’s College Colchester, VT Graduated: 2010 Bachelor of Arts in English Literature

WORK EXPERIENCE

Costco Wholesale Colchester, VT 04/2009 - 08/2020 Front-End Cashier

Established relationships with customers to maintain store sales objectives and solved general inquiries and conflicts

Operated POS cash register and handled 300 transactions on average daily and counted money in cash drawer to ensure amount was correct

Assisted ancillary departments including the pharmacy, retrieved and processed prescriptions for patients, as well as maintained and consolidated Over the Counter (OTC) shipments

Managed inventory during bi-annual counts to ensure presence of merchandise and elimination of expired goods

Performed hourly store walks to ensure proper safety protocols were maintained, as well as the integrity of our perishable goods

Led teams in planning and implementing store promotional programs to achieve sales performance expectations

Provided effective coaching and feedback to enhance team’s performance and drive true accountability Hannaford Supermarkets Burlington, VT 06/2006 - 02/2008 Grocery Clerk

Responsible for rotating product and managing quality control of perishable goods

Received new shipments of merchandise from distributors in the warehouse and properly stored

Loaded and placed new product in its appropriate destination to be ready for merchandising and purchasing

Provided a positive customer service experience when interacting with guests to retain long term business AWARDS & ACHIEVEMENTS

2018: Costco Wholesale Most Improved Fundraising

Awarded for outstanding fundraising during Costco’s annual Children’s Miracle Network campaign

2006: St. Michael’s College Book Award

Four-year scholarship awarded for scholastic excellence and outstanding community-based service

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