Quality Engineer Program Manager
Resume:
PROFILE
Currently perform daily quality system
audits as part of Delta Air Lines
Continuing Analysis and Surveillance
System (CASS), which is required by 14
CFR § 121.373.
Highly motivated and self-directed in
managing daily responsibilities and
meeting deadlines in support of daily
operational needs.
As a valued professional in the aviation
industry for over 35 years, I bring a
wealth of knowledge and dedication
to your team. This transpires into
enhanced and continued safety and
compliance for any organization.
My philosophy starts with PEOPLE;
Safety first, compliance and sharing my
expertise to grow and sustain your
organization, is seen as a vital aspect
of conducting business.
CONTACT
PHONE:
EMAIL:
***************@*****.***
HOBBIES
Reading
Watching Movies
Spending time with Family
Helping Others
EDUCATION
Embry-Riddle Aeronautical University
01/2000 – 12/2011
GPA 3.4
Master’s Degree (MSM)
• Management w/Specialization in Aviation Enterprises in the Global Environment
GPA 3.2
Bachelor’s Degree (BS)
• Professional Aeronautics / Minor in Management
Tennessee Technology Center at Memphis
01/1993 – 12/1994
GPA 3.9
Airframe & Powerplant License since 1995
FCC License since 1994
Federal Aviation Association (FAA)
Completed continued education courses with FAA and held Designated Maintenance Inspection Representative (DMIR) and Designated Airworthiness Representative – Manufacturing (DAR-F) certifications for 13 years, through July 2021. Currently conducting activities to obtain Designated Airworthiness Representative- Maintenance (DAR-M) Certification.
Aviation Institute of Maintenance (AIM)
• Professional A&P Instructor – 2017
Thanks for taking the time to review my credentials. I look forward to the opportunity to further discuss my abilities with you and/or your recruiting team.
Regards,
/s/ Margaret M. Woods
MARGARET
WOODS
Quality Assurance
Program Manager
Executive Summary
As a results-proven servant leader in multiple disciplines within the aerospace industry, great pleasure is taken to share my credentials.
The foundations of my experiences reside in aircraft maintenance, quality engineering, aircraft modifications, aircraft manufacturing, NDT inspection, program management, MMRO, flight operations, reliability analytics, aircraft inspection, and aircraft airworthiness. Responsibilities have ranged from being a front-line direct employee to a servant leader. As an influential leader, I’ve restructured and lead flight operations quality teams toward zero defect and (FOD) free aircraft annual deliveries while simultaneously managing sales increases of new production aircraft and deliveries from 8 to 36 (22%) within a two-year period. In addition, to having one prior integrated team to have improved its quality first pass yields by 48% within the first year of my being their leader. As a Quality Program Manager at the clients External Maintenance Providers (EMPs), I manage safe project execution, information, interactions with others, work package compliance, and proactively take a customer service approach to all activities which characterize Delta's service objectives to both its internal and external customers.
In addition, while upholding DAL Core Values and Rules of the Road, I convey process optimization, continued compliance expectations, by identifying safety/risk mitigation factors. I’m also an avid community activist.
Areas of Expertise
• Servant Team Leadership
• Human Factors
• Change Agent
• Strategic Planning & Analysis
• Quality Assurance / Quality Control
• Reliability Engineering
• Continuous Airworthiness Maintenance
Program (CAMP)
• ISO 9000 Auditor / Continuous Improvement
• AS-9100, AS9110, & Regulatory compliance
• Environmental Health and Safety
• Cost Accounting Management (CAM) /EVMS
• Program Manager
• PDCA Cycle, FMEA
• Professional Technical A&P Instructor
• Process Development & Sustainment
• Maintenance Operations Control Center
(MOCC) / FedEx Fleet
Skills/Training/Systems Knowledge
• A&P Mechanic w/FCC – since 1995
• Functional Check Flights
• Conformity Inspections (DAR-F) – 2008
• Part 145, 121, 91 Operators
• Experimental Airworthiness Certs
• MMR&O, STC Projects
• Airworthiness Approvals
• Production Flight Operations
• ATA / Log Entry Coding
• AD, SB, Technical Data Compliance
• Microsoft Office Suite
• SCEPTRE, DBMS, AMDS, AOS, EmpowerMX,
Augmentation, Hyperion, CASS, OTIS-X, Chronic-X,
WRL, SAP, SAS, EWI, LMOS
• Machining, Composite Manufacturing, Chemical
Processing, NDI, Tooling Inspection
• MD-11, SAAB, CRJs, Airbus 319,320,321, 747, MD-
88, F22, F16, C130, 767, 757, 717, 737
• PT6, CF6-80 Engine Maintenance
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Volunteer Activity
*Girl Scouts *A&P for Non-Profit Group, Now Sponsor * Mentor *Parent School Volunteer *STEM Presenter * Community Activist * Most Ministries *Women in Aviation * Memphis Blackhawks Professional Experiences
AllsourcePPS Inc., Huntington Beach, CA 6-2021 – Present Quality Program Manager – DAL - Atlanta / San Salvador / Mexico City
• Certified Quality Program Manager and conduct daily compliance audits of Maintenance operations.
• Validate compliance by conducting in-process audits of work in progress.
• Balance multiple project activities throughout the day.
• Review training and revision notification compliance.
• Review overall aircraft safety and compliance by ensuring completed work cards are accomplished as required per the applicable maintenance visit.
• Effectively communicate and mediate in vendor corrective actions requirements to customer.
• Flexible in scheduling needs.
• Provided operational sustainment support towards continuous Safety and Compliance. Artech Information Systems, Forest Park, GA 3-2021 – 5-2021 Quality Specialist - BOEING
• Conducted Quality oversight of aircraft parts induction at Boeing military warehouse.
• Ensured non-conforming parts segregations and maintained inventory control.
• Conducted monthly compliance audits of vendors.
• Validated shipments and input part compliance statement accordingly.
• Implemented and maintained 6s operations within Quality Assurance Department. KUEHNE-NAGEL, Union City, GA 1-2021 – 3-2021
Quality Inspector / MRP Receiving
• Perform engine part visual and dimensional inspections for compliance and ensure documentation is compliant in all incoming commercial and military engine parts, for the customer / Pratt & Whitney.
• Maintained 5s operations and ensured safety compliance daily. AMAZON, Stone Mountain, GA 11-2020 – 2-2021
Warehouse Associate
• Stowed products into warehouse inventory with precise accuracy to aid in the ecommerce global shopping conducted via the company.
• Decanted products for stowing and for products to be readily available to the public within minutes of being unpackaged.
• Ensured daily safety compliance.
StaffMark, Fairburn GA 12-2020 – 1-2021
Cable Assembler / Materials In Motion-Google
• Installed/ran cables into software racks.
• Maintained 5s operations and ensured safety compliance daily. STS Aviation, Shreveport LA 5-2020 – 10-2020
Aircraft Inspector
• Perform aircraft inspection on MD-11. Ensure repairs and rework has been done in accordance with the appropriate manuals (AMM, CMM, SRM) and FAA regulatory guidance).
• Monitor operations to ensure safety compliance.
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Delta Global Services, Atlanta GA 12-2019 – 9-2020 Lead Cabin Agent
• Perform aircraft searches. Cleaning aircraft cabins on the Delta Air Lines Fleet. AllSourcePPS, Inc., Atlanta, GA Jan 6, 2020-Mar 16, 2020 Program Manager - DAL
• Champion Performance Excellence by providing safety and Reliability services by managing fleet the Airbus fleet health on the A319, A320, A321, 777, MD88, and 737’s
• Responsible for conducting Reliability Analysts routine tasks; Log page ATA reviews and corrections, SDR reporting to the FAA, CPCP reporting, ODI submissions, Delay and Cancellation corrections and entry, AOS entry and additional fleet management, Safety Risk Management and coordinating with affected departments.
• Reviewed technical d maintenance manuals to aid in analysis of maintenance log coding accuracy.
• Consulted with Maintenance Programs specialist toward maintenance plan enhancement.
Contract Terminated because of “COVID-19”
Spectraforce Technologies Inc., Atlanta, GA Nov 2018-Dec 2019 Program Manager - DAL
• Champion Performance Excellence by providing safety and Reliability services by managing fleet the Airbus fleet health on the A319, A320, A321, 777, MD88, and 737’s
• Responsible for conducting Reliability Analysts routine tasks; Log page ATA reviews and corrections, SDR reporting to the FAA, CPCP reporting, ODI submissions, Delay and Cancellation corrections and entry, AOS entry and additional fleet management, Safety Risk Management and coordinating with affected departments.
• Reviewed technical d maintenance manuals to aid in analysis of maintenance log coding accuracy.
• Consulted with Maintenance Programs specialist toward maintenance plan enhancement. Independent Contractor (DAR-F), Atlanta GA Mar 2017-DEC 2020 Airworthiness Specialist – Self Employment
• Executed Conformity Installation Inspection on Chiller STC Project for A330 Aircraft.
• Provided Experimental Certificate on Delta Aircraft 1804, 767-432ER series Major Modification Project in China.
• Specialize in all aspects of component maintenance repair and overhaul (MRO) services required for aircraft sustainment.
• Issue Airworthiness Certificate on Experimental Aircraft & conduct Airworthiness Approval Inspections Aviation Institute of Maintenance (AIM), Duluth GA Dec 2017-Dec 2018 Professional Technical Instructor
• Subject Matter Expert in Aircraft Maintenance, and currently provide on-call services as a Professional Instructor.
• Evaluate and have revised over 15 classroom technical instructional plans. *Instructed classes of 8 to 25 students daily. Identified with each student and counseled/mentored students resulting in increased class participation to 100%.
• Taught students how to read maintenance manuals, IPL’s, engineering drawings and how to follow the troubleshooting guidance.
• Overhauled and repaired aircraft Carburetors. Serviced aircraft prior to running engines.
• Removed engine cowlings, inspected, and identified critical components of the engine and nacelle. Zodiac Aerospace Americas, Atlanta GA Dec 2017 – Dec 2017 Designated Airworthiness Representative (DAR-F) / Contractor
• Executed contract airworthiness inspections and release to service on exported AOG parts, import /export for articles in accordance with 14 CFR part 21, utilizing function code(s) 19 & 20.
• Reviewed Engineering drawings to ensure compliance was adhered to prior to accepting and providing certification. 4
Lockheed Martin Aeronautics, Marietta, GA Sept 2003 – Mar 2018 Multi-Functional Sr. Quality Manager– Flight Operations C-130J / Site Shared Services QC Manager Core Operations
• Executed daily Quality Assurance and Mission Success goals to ensure the timely delivery deliver of quality aircraft to the U.S. Government and other Foreign National Customers. Managed a team of 82 employees who tested and inspected products to determine compliance with specifications.
• Led Flight Ops Quality Org, on F-22 and C-130 programs in processing and delivering aircraft to the Armed Forces.
• Developed troubleshooting guidance to aid new avionics systems implementation on the C-130 aircraft. These procedures aided the continuous improvement of technical data provided the Armed Forces for all new and in-service C-130 aircraft.
• Conducted technical data process and procedural reviews toward an aggressive revitalization effort to reduce redundancies, improve efficiencies, yet maintain high levels of quality output.
• Employment Terminated - “Laid Off”
Goodrich Corporation, Memphis TN / Dallas TX / Wichita KS 1996 – 2003 Quality Engineer /Quality Assurance Supervisor
• Performed aircraft maintenance, inspections, repairs, and overhauled components per OEM guidelines and ensured FAA regulatory compliance to eCFr’s.
• Managed site quality requirements, training and regulatory compliance to FAA and JAA/CAA regs.
• Maintained Technical data and ensured employee comprehension and use toward gaining consistent high levels of quality output. Worked closely with FedEx Engineering as a MRO vendor of wheels & brakes.
• Level II NDT Specialist in four disciplines, EC, MP, UT, FP. Northwest Airlink A&P, Memphis TN 1997 – 1998
Aircraft Mechanic w/FCC License
• Performed aircraft maintenance, inspections, repairs, and overhauled components per OEM guidelines and ensured FAA regulatory compliance.
• Level II NDT Specialist - EC
FedEx Corporation, Memphis TN 1988 – 1998
Aircraft Fleet Maintenance Scheduler/Router
• Managed Fleet compliance (DC-10/10-30, A300, A310, 727-100/200, MD11’s, Fokker 27) to ensure times and cycle timed items were routed properly for timely completion to prevent AOG situations.
• Supervised the review of scheduled departures and ensured that the proper maintenance equipment was onboard or at downline stations to support the required maintenance or inspections to sustain the aircraft in a flying active status.
• Conducted Weight & Balance duties on MD-11’s, 747-100/200, DC10’s, A300, A310, & 727 aircraft.
• Performed as International Documentation Agent, ensuring customers complied with Customs shipment requirements.
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