Customer Service Agent
Resume:
Karen Bruce
Bluffton, SC, **909
***********@*****.***
CAREER OBJECTIVE
Focused professional with 32+ years of experience and a proven knowledge of customer satisfaction, conflict resolution, and customer communications. I am aiming to leverage my skills to successfully fill the role at your company.
PROFESSIONAL EXPERIENCE
United Airlines Boston, MA
Customer Service Agent Apr 1987 – Jul 2019
Made and confirmed flight reservations and hotel accommodations Checked baggage and directed passengers to designated locations for departure and arrival Provided boarding and disembarking assistance to passengers needing special assistance Full time in the United Club, assisting with re-booking passengers on delayed or cancelled flights. Met multiple aircraft arrivals and provided assistance at the Ticket Counter Cosmetics Denver, CO
Front Line April 1985 – April 1987
• Monthly inventory and sales functions
• Front line customer contact
Cosmetics Houston, TX
Front Line April 1992 – April 1994
• Part-time front-line customer service
• Processed monthly inventory
EDUCATION
NORWOOD HIGH Norwood, MA
High School Diploma (Jun 1974)
NEWBURY JUNIOR COLLEGE Boston, MA
Associates Degree (Sep 1978 – Jan 1980)
ADDITIONAL SKILLS
Customer and Personal Service
Active Listening
Speaking
Critical Thinking
Judgment and Decision Making
Time Management
REFERENCES
References available upon request
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