Code 10 Call Centre

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Personal Details

Full Names Sifiso Monde

Surname Vilakazi

Date of Birth 1992-12-12

ID Number 921**********

Address *** ********** ****

Chesterville,4091

Nationality South African

Marital Status Single

Gender Male

E-mail Address *********@*****.***

Contact Number 081*******

Driver’s license Code 10

Educational Background

Institution Hunt Road Secondary School

Highest Grade Achieved Grade 12

Year Completed 2011

Subjects English, IsiZulu, Business Studies, Mathematics Life Science and Physical Science

Leadership Roles Prefect and Peer leader

Computer Programs Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Internet

Knowledge and Skills

• Computer literacy (Ms Words, Typing, Ms Excel, PowerPoint, Outlook and Internet

• Good Communication

• Planning and organizing skills

• Ability to work independently, pressurized and at team structure

• Document tracking, photocopying, faxing and filing

• Excellent telephone etiquette

• Self management and motivation

• Strong negotiating, counselling, and problem solving skills

• PFMA and Treasury Regulations

• Batho Pele Principles together with Constitution of the Republic of South Africa Employment History

Company Vodacom Shop Pavillion

Position Retail Specialist/ Prepaid Consultant

Curriculum Vitae

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Period 3 July 2021 -

Task and responsibilities:

• Promote sales and service to customers

• Develop and implement sales and service tools

• Selling mobiles phones

• Selling sim cards and assisting with sim swaps

• Assist in porting customers numbers

• Handling customer queries

• Assisting with insurance and selling accessories

• Handling confidential information

Reason for Leaving: Still Present

Company Mlaba Marketing

Position Promoter

Period 10 January 2013 – 02 September 2013

Task and Key Responsibilities:

• Promote sales and services to customers

• Develop and implement sales and service tools

• Respond to customer needs and requirements

• Promote products to sell in big chain stores

• Deliver customer services in a courteous manner

• Plan and schedule visits to point of sales to promote products and services

• Communicate customer orders and requirements to customer service and care department

• Ensure delivery of products to customers in a timely manner

• Implement best practices in sales and service activities Reason for Leaving: Career Advancement

Company Call Centre Internationals (CCI)

Position Sales Agent

Period 25 June 2014 to October 2016

Task and Key Responsibilities:

• Sales agent for Carphone Warehouse UK

- Upgrades/ New lines

Reason for Leaving: Career advancement

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Company Outworx (Call Centre)

position sales and renewals agent

Period October 2016 to November 2018

Task and responsibilities:

• Making outbound and taking inbound calls to customers

• Renewing and setting up new policies for car insurance(uk)

• Responding to telephone inquiries using standard scripts and procedures

• Capturing and updating customers information

• Reporting daily progress targets to the team leader. References

Company Call Centre Internationals (CCI)

Job title of specified reference Supervisor

Contact Number 031*******/084*******-Herman Naidoo Company Vodacom Shop Pavillion

Job title of specified reference Manager

Contact number 084******* Deshin

Company Outworx (Callcentre)

Job title of specified reference Supervisor

Contact number 031*******/ 074*******-Justin Naidoo

Contact this candidate