Customer Service Support

Tevin Bowen

**** *****, *******, **

************@*****.***

PROFESSIONAL SUMMARY

Commercial Driver’s License Class A truck driver seeking to transition and transfer skills to the utility and construction industry. Professional and dedicated worker looking for a permanent career and position with longevity. Proven leader with strong organizational and task-oriented abilities. Proven reliability and dependability in fast-paced business settings. Extremely quick learner with a desire to increase business production and outcomes. Current participant in the ComED Construct Program with the Austin Peoples Acton Center.

Time Management

Leader

Class A Truck Driver

Willingness to learn

Pallet Jacket

Complex Problem Solving

Judgement and Decision Making

Customer Service

Heavy Lifting

Ability to work under pressure

WORK EXPERIENCE

Schneider International Carrier, Indianapolis, IN February 2021-April 2021

Truck Driver

●Received Hazmat Certification after completing a two-week class

●Traveled to various states in the Midwest to deliver merchandise to known enterprises

●Picked up and dropped off trailers when necessary

●Documented times for daily pre and post trip inspections; passing all inspections and maintaining a clean driving record with no tickets or violations

Amazon Delivery Associates/ Accuswift, Skokie, IL November 2019-December 2021

Delivery Driver

●Promoted to Elite Driver responsible for rescues and making sure packages were delivered in a timely manner

●Completed and submitted thorough reports on various metrics to show increased business performance

●Attended trainings and online zoom meetings to discuss how to improve team performance and share best practices with new staff

Robinson’s Ribs, Oak Park, IL June 2018-August 2019

Waiter

●Cooked and prepared food up to standards, following all health code safety measures

●Opened and closed restaurant, balancing cash register till to prepare for deposits and shift changes

●Answered phone calls and dealt with customer complaints to provide solutions for continued customer support

●Completed inventory, ordered food products, and unloaded food deliveries from delivery truck

●Maintained a healthy and clean work environment to assure passing of all health inspections

TD Moving & Delivery, Chicago, IL July 2018

Professional Mover/Packer

●Responsible for moving, loading, unloading and the set-up of furniture and household goods during client deliveries.

●Demonstrated the ability to protect all furniture from damage through established mover best practices.

●Moved an average of 15 customers weekly setting high records for speed, completion, and no damages reported.

●Obtained high customer ratings with increased referrals to future jobs for the company.

EDUCATION

Prosser Career Academy High School Chicago, IL High School Diploma June 2016

Lemoyne Owen College, Southwest Baptist Memphis, TN – Bolivar, MI Associate Degree in Biology Health and Science June 2017

CERTIFICATIONS & LICENSES

Commercial Driver’s License Class A Hazmat Certification & Machine Technology OSHA 10 Pending ComEd Construct Graduate

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