Customer care Executive

Handle all inquiries and requests of customers

Ensure resolution as well as inform customers of the status of their complaints, query, or request and record details of contact

Establishandmaintainprofessionalbusiness relationships with customers to enhance MTNN's business, image, and services

Follow through on customers queries ensuring prompt resolution and feedback

ISON EXPERIENCE (MTN) (2022 - Present)

Customer care representative

Improved the organisation's customer relations effort and this gave the company a positive rating from customers Handled customer complaints

Followed up to ensure resolutions

kept record of customer interactions

Processed customer accounts and file documents

Crystal Wise Logistics Limited, (2020-2021)

EMPLOYMENT HISTORY

JAMES

CHARLES NDA

S A L E S AND CUSTOMER

CARE R E PRESENTATIVE

PERSONAL PROFILE

Experienced Sales and customer service

expert with 3 years experience in

providing excellent customer support and

building customer loyalty. Committed to

helping organization build profitable

relations with their customers

SKILLS & ABILITIES

Client relations

Data Analysis

Sales

Use of MS Word and PPT

Communication

Leadership

Management

CONTACT INFORMATION

Cell: +234(0)803-***-****

adq4r0@r.postjobfree.com

Linked In Profile:

www.linkedin.com/in/jame s-charlesnda-

631163192

No.6JPStreet,Akingbile,

Moniya,Ibadan,Oyostate

University of Abuja

Extracurricular Learning Programs

Standard precautions: Environmental Cleaning and disinfection World Health Organisation (WHO) August 21, 2021,

Health and Peace: Concept and Tools for Frontline Workers World Health Organisation (WHO) August 30, 2021

Bachelor Degree of Economics, April 2019

Command Secondary School,Suleja, Niger State

School Leaving Certificate (WAEC) August 2010

EDUCATIONAL HISTORY

TEDx Argungu, Kebbi State ( Conference Planning team member)

MedicaidCancerFoundation: Assisted the Medicaid medical team at the 2019 Argungu Polo Tournament in checking the blood pressure and glucose level of over 200 participants VOLUNTEER ROLES

Referee

Available on request

Contact this candidate