Customer Service Representative
Resume:
**** ********* ** *********** ** 60440
*************@*****.***
RG
ROBIN GORDON
George Westinghouse High School/ High School Diploma
Harold Washington College/Early Childhood Education
Interpersonal Skills
Customer Satisfaction
Strategy Development
Time Management
Customer Service
Communication Skills
Multitasking
Process Improvement
Customer On-Boarding
Project Management
Account Management
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft Power Point
Microsoft Access
Salesforce
Oracle
Available upon request
Diligent, energetic, detail oriented, reliable Customer Service Representative with highly developed organizational skills. Provide professional customer service skills to both internal and external customers. Highly regarded by supervisors and employees for hard work and the ability to learn new procedures quickly. Self-motivated career oriented person with outstanding communication and people skills. An independent and self-motivated professional with excellent problem solving and communication skills; able to grow positive work-based relationships with clients and colleagues at all organizational levels.
Provided excellent customer service and support in the department.
Maintaining a good relationship with the customers and providing them excellent customer service.
Understood customer requirements so as to provide appropriate clarifications and solutions.
Planned and scheduled meetings and appointments for the facilities department.
Strategic Planning and excellent organizational skills.
Coordinated and scheduled high-level conference, board and management meetings, special events.
Care Customer Service Representative/Schaumburg, IL Aug 2013 - Sep 2016
SAI, Inc.
Addressed and resolved customer product complaints empathetically and professionally.
Managed quality communication, customer support and product representation for each client.
Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
Perform basic account maintenance activities.
Worked within multiple systems to look up customer information, process payments, and research technical issues.
Receptionist/Oak Brook, IL Jan 2007 – Aug 2013
Placement Solutions, Inc.
Greet and welcome visitors.
Answer, screen, and field incoming calls.
Received and sort daily mail/deliveries/couriers
Maintained security by following procedures and controlling access monitor logbook, issue visitor badges
Conveyed company information, decisions, or problems to appropriate parties on a timely basis.
Guest Service Representative/Hillside, IL Nov/2005 – Jan 2007
Holiday Inn
Greeted, registered, and assigned rooms to guests of the hotel.
Scheduled and canceled guest reservations.
Checked in guests in and out of the hotel, assisted the manager with ordering and scheduling.
Managed customer related tasks such as taking cash, providing customers requirement, etc.
Assisted supervisors with daily responsibilities.
Front office support such as filing, faxing, data entry.
Reconciled daily deposits.
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