Customer Service Representative
Resume:
Donna Knight
Customer Service Representative
Warwick, RI 02886
***********@*****.***
Work Experience
Customer Service Representative
CareersUSA - Boca Raton, FL
March 2017 to April 2017
Consulted and received information via telephone to the IGT (gaming industry) installers within the NRO
(National Rollout Organization). Information inputted accurately and in a timely manner into the IGT computer system. Assisted Installers with troubleshooting. Customer Service Representative
The Greysmith Companies - Providence, RI
September 2016 to December 2016
Provided exceptional customer service and scheduled patient appointments for Lifespan Cardiovascular Institute. Informed designated medical staff of patient's medical symptoms and concerns. Updated patient information as needed. Complied with HIPPA regulations. Offered sales
RI Property & Casualty - Providence, RI
February 2016 to July 2016
The Greysmith Companies Providence, RI
Provided exceptional customer service underwriting insurance policies (property and casualty) to Amica policy holder's and potential policy holders under the direct supervision of management. Obtained and completed payment transactions. Offered sales of other lines of insurance business such as life insurance and automobile gap insurance. Updated changes to policy holder's personal information as needed. Manager - Supervisor
J Arthur Trudeau Center - Warwick, RI
September 2010 to October 2015
Provided and supervised support services and treatments for adults with disabilities. Coordinate services, supports, ISP's and social work for twelve clients living in three separate group homes. Advocated and ensured each client's needs (safety, medical, clinical and financial) and day to day activities are met as well as report all safety issues. Submit weekly payroll, payroll changes and oversee financial documentation. Communicate effectively and in a timely fashion with DSP's, Subs, family members and personnel while protecting HIPPA regulations. Schedule and maintain a complete daily staffing coverage
(approximately 30 employees) and conduct evaluations. Complete daily shift assignments. Assist in the development of and conduct required initial orientation and training for all direct care staff. Prepare and execute bi-weekly staff team meetings. Other duties as required and / or assigned in addition to working a flex schedule as needed. On call 24 hour emergency and staffing needs on a rotating schedule. Mentored and trained new management.
Call Counselor
AAA Southern New England - Providence, RI
July 2006 to September 2010
Provided exceptional customer service when receiving inbound calls within the emergency road service, automotive and membership departments. Worked closely with dispatchers to provide accurate information at all times and keep customers informed. Exceeded company goals and standards set for this position. Updated customer information as needed. Ensured the safety of members by contacting law enforcement as needed. Put customer minds at ease while remaining on the phone with them until help arrived. Offered the sales of other business lines. Direct Support Professional
Direct Support Professional
J Arthur Trudeau Center - Warwick, RI
February 2000 to September 2006
Warwick, RI
Provided support services and treatments to adults with disabilities. Maintained monthly financial and individual program documents. Worked the Special Olympics competition. Assisted individuals with daily routines such as shopping, cleaning, dinner preparation and recreational needs to help lead a self-directed life. Encouraged attitudes and behaviors that enhanced community inclusion. Advocated in helping individuals communicate their needs, self-expression and goals. Administered medication. Scheduled doctor's appointments.
Education
Certificate in Medical Administrative Assistant
Katharine Gibbs
January 1994 to January 1995
Skills
• CASH HANDLING (10+ years)
• DATA ENTRY (10+ years)
• TELEPHONE SKILLS (10+ years)
• Customer Service (10+ years)
• Computer Software (10+ years)
• Management (5 years)
Additional Information
Computer skills
Data entry skills
Management skills
Telephone skills
Cash handling skills
Troubleshooting skills
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