Telecommunications Technician Medical Billing

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Jonathan C. Perez

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*******@*****.***

Work Experience

Telecommunications Technician – Team Lead February 2018-present 40hr per week Xfinity Services Supervisor: Mikal Abdussalaam

• Utilizing a wide range of knowledge of Comcast products and services, installs cable television services, security systems, and networking equipment.

• Responding in a timely fashion to customer locations for scheduled installations.

• Inspecting installation sites to determine best line placement.

• Drilling holes when needed and ran lines.

• Installing entertainment systems, regular cable systems, networking systems, and security systems.

• Testing all installed components to insure they were working properly.

• Activating new installations on-site.

• Giving customers brief tutorials on their new equipment.

• Responding to repair calls.

• Testing existing systems with which customers are experiencing problems.

• Testing lines and signals using meters and tools.

• Replacing lines as needed.

• Giving customers explanations and price quote for repair to site issues.

• Exhibiting excellent customer responsiveness and received high marks on telephone and computer surveys.

• Successfully completing intensive technician training courses. Lead Quality Control Auditor May 2015-January 2018 40hr per week BJs Wholesale Warehouse Distribution Center Supervisor: Christina Graham

• Ensuring quality and quantity controls are adhered to for distribution orders going to clubs throughout New England.

• Collecting, analyzing and reporting on quality related statistics and metrics to management and customers.

• Working with cross-functional teams to improve processes and to drive product quality.

• Improving product quality by implementing failure analysis & corrective actions.

• Documenting underwriting errors and determining the error level for each underwriter.

• Serving on focus group committees to review and suggest improvements to the audit process and guidelines.

• Completing special projects as assigned.

• Saving the company thousands of dollars by suggesting a cost-saving idea to reduce spending on products.

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• Developing multiple Excel spreadsheets utilized by managers.

• Interacting with customers over telephone to provide information and accepting reports of concerns.

• Conducting internal systems and process audits, performing quality control systems transactions.

• Working with production associates to assure the proper usage of internal audits while supporting the correct type of audit write ups.

• Creating and maintaining all required documents for Internal and External audits.

• Performing root cause analysis with direct correlation to audit findings with a focus to improve the overall environment.

• Recommending quality assurance standard policies and procedures for all functions involved with or related to the quality and testing in accordance with company standards.

• Communicating major status of projects quality assurance personnel and customer concerns to the QA Manger.

• Ensuring all quality assurance tools are fully utilized by the team.

• Serving as operating system expert providing technical support for entire organization.

• Delivering weekly status reports and applying excellent escalation skills.

• Evaluating quality of assigned projects and products that will be delivered.

• Improving reliability of supply chain software systems database and order processing. File Clerk March 2009 - April 2015 40hr per week

K4 Solutions, Inc., Alexandria, VA Supervisor: Allan Grines Serving as an administrative assistant to the Project Manager for the contract at the US Patent and Trademark Office.

• Preparing, distributing, and filing all documentation associated with the performance of contract tasks.

• Coordinate and schedule assignments per contract deliverables

• Collecting incoming documents, sorting, and filing them in electronic system and manually.

• Maintaining cleanliness of the file room and ensuring it is termite-free and paper documents are safe.

• Scanning, taking photocopies, and faxing documents.

• Stamping and coding files received from internal departments and external agencies.

• Placing, and maintaining essential files and records in physical files.

• Assisting in entering and updating information in the system.

• Filing records in alphabetical and numerical order for easy storing and accessing.

• Coding and retrieving files and submitted them to managers when demanded.

• Managing all electronic and paper databases and records. 3

• Sorting out and purging old files.

• Storing essential information and important documents on microfilm. Volunteer Activity

Youth Assistant January 2005-October 2008 18hr per week Hartford Police Explorers, Hartford, CT Supervisor: Sgt Cliff Smith Assisted in all aspects of the Police Explorer experience for young people interested in careers in law enforcement, including but not limited to report writing, homework and community service to those in need.

Licenses

Connecticut Security Officer Permit License #41014 Education

Bowie High School High School

Bowie, Maryland

Prince George’s County Community College Medical Billing & Coding

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